Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tabatha Egerton

McMinnville,TN

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

15
15
years of professional experience

Work History

Medical Assistant

Family Care Clinic
06.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.

Manager

Heights Finance
06.2015 - 09.2023
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Monitored staff performance and addressed issues.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Entered time and attendance logs in preparation for payroll.
  • Exceed Daily and monthly Goals
  • Team Oriented
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Completed skip traces on customers failing respond to collection efforts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Located debtors by utilizing skip tracking and other strategies.

Manager

A-1 Quick Cash
06.2014 - 06.2015
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Collecting on accounts
  • Daily Phone Calls
  • Solicitation calls and mail

Manager

Service Loan & Tax
04.2009 - 11.2013
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Located and monitored overdue accounts using billing system to begin collections process.

Education

Certification - Medical Assisting And Phlebotomy

Fortis Institute - Cookeville
Cookeville, TN
05.2023

High School Diploma -

Warren County High School
Mcminnville, TN
05.2003

Skills

  • Organizational skills
  • Friendly, positive attitude
  • Supervision & leadership
  • Records maintenance
  • Team-oriented
  • HIPAA Compliance
  • Medical terminology knowledge
  • Vital Sign Monitoring
  • EMR / EHR
  • Phlebotomy

Additional Information

Thank you for the opportunity to pursue my career with an amazing company! If given the chance I can guarantee that choosing me will not be a regret or mistake, however I am open minded to learn new things in my field and look forward to hearing back from you!

Timeline

Medical Assistant

Family Care Clinic
06.2023 - Current

Manager

Heights Finance
06.2015 - 09.2023

Manager

A-1 Quick Cash
06.2014 - 06.2015

Manager

Service Loan & Tax
04.2009 - 11.2013

Certification - Medical Assisting And Phlebotomy

Fortis Institute - Cookeville

High School Diploma -

Warren County High School

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Tabatha Egerton