Overview
Work History
Education
Skills
Timeline
Generic

Tabatha Garland

Kitty Hawk,NC

Overview

17
17
years of professional experience

Work History

Independent Fashion Retailer

Self Employed
01.2017 - Current
  • Increased customer satisfaction by providing personalized fashion recommendations and styling advice.
  • Kept spreadsheets on all inventory and sales.
  • Leveraged strong communication skills when working with designers, vendors, and other industry professionals to source unique merchandise offerings.
  • Addressed customer concerns promptly, fostering trust and building long-lasting relationships with clientele.
  • Developed strong relationships with suppliers.
  • Maintained a loyal client base by consistently delivering attentive service and memorable shopping experiences.
  • Managed store operations, ensuring efficient daily processes and accurate record keeping.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Reservations Coordinator

Sun Reality
05.2015 - 10.2017
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Increased overall efficiency by training new team members on best practices in reservations management.
  • Improved customer satisfaction ratings by promptly addressing concerns and providing personalized assistance throughout the booking process.
  • Safeguarded guest privacy by adhering to strict data protection policies while handling personal information in reservation systems.
  • Developed strong relationships with clients, leading to increased repeat bookings and positive word-of-mouth referrals.
  • Maintained accurate guest records through diligent data entry and consistent database management practices.
  • Provided exceptional service to VIP clients by ensuring their unique needs were met during the reservation process and throughout their stay at the property.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.

Reservations Coordinator

Village Realty
01.2015 - 04.2015
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Improved customer satisfaction ratings by promptly addressing concerns and providing personalized assistance throughout the booking process.
  • Developed strong relationships with clients, leading to increased repeat bookings and positive word-of-mouth referrals.
  • Maintained accurate guest records through diligent data entry and consistent database management practices.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Handled billing information over phone.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.

Customer Service Representative

Bed Bath & Beyond
06.2012 - 12.2012
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Performed cash, card and check transactions to complete customer purchases.

Customer Service Representative

Harris Teeter
05.2009 - 12.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Increased sales of promotional items by informing customers about current offers.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Processed refunds and exchanges in accordance with company policy.

Cashier

Kmart
08.2007 - 05.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Learned duties for various positions and provided backup at key times.

Education

Education

College of The Albemarle
Elizabeth City, NC

Graduate - Education

First Flight High School
Kill Devil Hills, NC
06.2009

Skills

  • Teamwork and Collaboration
  • Friendly and Helpful
  • Customer Service
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Reliable and Responsible
  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Multitasking
  • Adaptable and Flexible
  • Excellent Communication
  • Organizational Skills
  • Goal-Driven
  • Inventory and Stocking
  • Team building
  • Professionalism
  • Documentation And Reporting
  • Inventory Management
  • Sales and Promotions
  • Networking abilities

Timeline

Independent Fashion Retailer

Self Employed
01.2017 - Current

Reservations Coordinator

Sun Reality
05.2015 - 10.2017

Reservations Coordinator

Village Realty
01.2015 - 04.2015

Customer Service Representative

Bed Bath & Beyond
06.2012 - 12.2012

Customer Service Representative

Harris Teeter
05.2009 - 12.2011

Cashier

Kmart
08.2007 - 05.2008

Education

College of The Albemarle

Graduate - Education

First Flight High School

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Tabatha Garland