TABATHA GARRETT
Columbus,GA
Summary
Operations and program leadership professional with 15+ years of experience managing day-to-day operational execution, supervising personnel, coordinating with leadership and stakeholders, and ensuring mission performance in high-pressure environments. Proven success serving as a primary point of contact, leading workforce operations, organizing schedules and workflows, resolving problems in real time, and maintaining accountability through reporting, communication, and process oversight. Experienced supporting complex domestic and overseas operations with a strong focus on execution, compliance, team leadership, and client support.
Overview
17
17
years of professional experience
Work History
Medical Mission Manager
CARE
Doha, Qatar
01.2024 - 04.2026
- Managed day-to-day operational execution supporting high-volume medical mission activities across multiple facilities
- Served as primary point of contact between leadership, medical providers, and government stakeholders to coordinate site requirements and mission support
- Supervised and provided leadership to 50+ personnel across rotating shifts in a 7-day operational environment
- Organized, planned, scheduled, implemented, and controlled workflows to meet operational and mission requirements
- Coordinated logistics, referrals, and emergency movements between clinics and hospitals, ensuring continuity of service delivery
- Facilitated communication of requirements and performance monitoring to support leadership alignment with mission goals
- Resolved operational issues in real time and adapted to rapidly changing mission needs
- Implemented process improvements that enhanced workflow efficiency and responsiveness within program operations
- Recognized through formal commendation for leadership, accountability, and mission support
Progressive Auto Damage Claims Adjuster
Progressive
06.2023 - 01.2024
- Case Load Management: Managed high-volume caseload of 30–50+ claims per week from initial First Notice of Loss (FNOL) to final settlement, ensuring timely resolutions.
- Liability & Coverage: Conducted detailed investigations to determine liability and coverage by interviewing customers, claimants, and witnesses.
- Estimating & Inspection: Performed physical and virtual inspections of vehicle damage to write accurate repair estimates and total loss evaluations.
- Negotiation: Negotiated repair costs with repair facilities and body shops, ensuring vehicle repairs met safety and quality standards while minimizing costs for policyholders.
- Customer Service: Achieved 95%+ customer satisfaction ratings by delivering transparent, empathetic communication to policyholders during high-stress situations.
- Compliance: Accurately documented all claim files, ensuring 100% compliance with state regulations and internal claims handling standards.
- Progressive Auto Damage Claims Adjuster
Relocation Manager
ADT
03.2023 - 01.2024
- Achieved top 1% performance by enrolling 200+ new customers in under 11 months, facilitating a high-velocity sales cycle across AZ, GA, and AL territories.
- National Recognition: Earned multiple Nationwide Performance Awards for consistently outperforming regional sales quotas and KPIs.
- Elite Tier Achievement: Qualified for Elite Tier bonuses and exclusive company incentive trips, a distinction reserved for the company’s highest-grossing representatives.
- Territory Expansion: Hand-selected to transition from the Arizona market to the GA/AL region to drive growth and establish new account benchmarks.
- Consultative Sales: Expertly managed the full sales funnel, from cold-canvassing new homeowners to closing complex smart-home automation packages.
- Secured exceptional customer satisfaction scores by customizing security solutions to homeowner needs and coordinating seamless installation hand-offs.
- Authorized Dealer
Chief Operations Officer
CCTF “Rapid Ready”
Columbus, USA
03.2012 - 06.2023
- Direct multi-site operations across six national locations supporting healthcare and occupational service programs
- Led day-to-day program execution, staffing, scheduling, oversight, and operational performance across multiple teams and functions to ensure effective service delivery
- Led day-to-day program execution, staffing, scheduling, oversight, and operational performance across multiple teams and functions
- Monitor organizational performance and ensure alignment with operational goals, service expectations, and client requirements
- Build and maintain relationships with 10,000+ providers and 300+ clients, serving as a key point of coordination and communication
- Built and maintained relationships with 10,000+ providers and 300+ clients, facilitating coordination and communication to enhance service collaboration
- Provide leadership, mentoring, and development support to staff and emerging leaders
- Generated reports and maintained records to support operational data analysis for informed decision-making and continuous improvement initiatives
Office Manager
CCTF “Rapid Ready”
Columbus, USA
01.2010 - 03.2012
- Coordinated daily operations for HR, payroll, hiring, personnel coordination, and office administration, ensuring smooth workflow
- Facilitated workflow development, scheduling, documentation, and internal process improvement to optimize operations
- Developed and maintained operational infrastructure and administrative systems to support organizational needs
Medical Assistant
CCTF “Rapid Ready”
Columbus, USA
03.2009 - 01.2010
- Coordinated patient care processes to enhance service delivery in a fast-paced healthcare environment
- Assisted medical staff with patient examinations and procedures.
- Supported clinical operations by managing patient intake, scheduling appointments, maintaining records, and providing direct support to providers
- Managed patient records using electronic health record systems.
- Scheduled patient appointments and coordinated follow-up care.
Skills
- Program Operations Execution
- Government Contract Support
- Primary Point of Contact Coordination
- Workforce Supervision and Mentoring
- Operational Reporting and Compliance
- Planning, Scheduling, and Implementation
- Problem Resolution
- Workflow Optimization
- Electronic Reporting
- Multi-Platform Communication
- Written and Verbal Communication
- Independent and Team-Based Execution
Education And Certifications
- Certified Medical Assistant
- Occupational Hearing Conservation Certification (CAOHC)
Timeline
Medical Mission Manager
CARE
01.2024 - 04.2026
Progressive Auto Damage Claims Adjuster
Progressive
06.2023 - 01.2024
Relocation Manager
ADT
03.2023 - 01.2024
Chief Operations Officer
CCTF “Rapid Ready”
03.2012 - 06.2023
Office Manager
CCTF “Rapid Ready”
01.2010 - 03.2012
Medical Assistant
CCTF “Rapid Ready”
03.2009 - 01.2010