Summary
Overview
Work History
Education
Skills
Timeline
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Tabatha Gessner

Plant City,FL

Summary

Accomplished Trainer at Chick-fil-A, adept in leadership development and strategic planning. Excelled in creating impactful training programs, enhancing team performance, and fostering career growth. Demonstrated proficiency in data organization and clear communication, significantly improving customer satisfaction and operational efficiency. Renowned for resolving complex issues, ensuring high-quality service, and driving organizational success.

Overview

6
6
years of professional experience

Work History

Team Member Trainer

Chick-fil-A
05.2023 - Current
  • Collaborated with managers to identify specific training needs for individual departments or teams.
  • Helped senior management build learning and development strategies focused on specific organizational needs.
  • Produced detailed training reports to comprehensively assess employee performance.
  • Reviewed training programs regularly and realigned strategies to meet changing needs.
  • Supported and coached employees as part of successful training initiatives.

Car Detailer and Assistant

Classic Auto Detailing
03.2020 - 02.2023
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
  • Provided exceptional customer service and addressed customer inquiries.
  • Assisted with inventory control measures, ensuring adequate stock levels of necessary supplies at all times.

Customer Service Representative Manager

Wayback Burger
08.2018 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Established strong relationships with clients, promoting trust and loyalty in our brand.
  • Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Supervised 8 team members in providing excellent customer service to callers requiring assistance for any and all issues.

Education

High School Diploma -

Durant High School
Plant City
05.2018

Skills

  • Career Development
  • Peer coaching
  • Group Dynamics
  • Leadership Development
  • Strategic Planning
  • Clear Communication
  • Public Speaking
  • Data Entry
  • Data organization
  • Problem-Solving
  • Organizational Skills
  • Active Listening

Timeline

Team Member Trainer

Chick-fil-A
05.2023 - Current

Car Detailer and Assistant

Classic Auto Detailing
03.2020 - 02.2023

Customer Service Representative Manager

Wayback Burger
08.2018 - 03.2020

High School Diploma -

Durant High School

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Tabatha Gessner