Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Team Leader
HSN
Piney Flats, TN
04.2021 - Current
Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Developed strategies for problem solving and conflict resolution among team members.
Provided coaching and feedback on employee performance, encouraging professional development.
Monitored daily workflow to ensure adherence to established policies and procedures.
Established clear expectations for employees, providing guidance when needed.
Maintained a positive work environment that promoted collaboration between team members.
Ensured compliance with all safety regulations in the workplace.
Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Offered training and support to keep team members motivated and working toward objectives.
Delegated daily tasks to team members to optimize group productivity.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Assigned projects and distributed tasks to team members as per area of expertise.
Fostered positive employee relationships through communication, training and development coaching.
Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
Maintained positive working relationship with fellow staff and management.
Assessed company operations for compliance with safety standards.
Evaluated needs of departments and delegated tasks to optimize overall production.
Assistant Manager
McDonald's
Winston-Salem, NC
06.1998 - 11.2012
Assisted in the development of operational strategies to ensure efficient and productive operations.
Conducted regular performance reviews for employees to identify areas of improvement.
Coordinated with other departments to ensure smooth flow of operations.
Ensured compliance with safety regulations and company policies.
Monitored employee attendance records, timekeeping, and payroll information.
Managed customer service inquiries and complaints in a timely manner.
Resolved conflicts between team members in an effective manner.
Maintained up-to-date knowledge of company products and services.
Organized training sessions for new hires to familiarize them with the workplace environment.
Created reports on sales trends, inventory levels, and financial data.
Supervised daily operations including scheduling shifts, assigning duties.
Served as a liaison between staff members and senior management personnel.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Completed inventory audits to identify losses and project demand.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Assisted with developing and implementing marketing strategies to improve sales and profitability.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assigned work and monitored performance of project personnel.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Interviewed prospective employees and provided input to HR on hiring decisions.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Evaluated individual and team business performance and identified opportunities for improvement.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Produced thorough, accurate and timely reports of project activities.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.