Tabatha Jack
The Omni Homestead Resort and Spa
Hot Springs,VA
8
years of professional experience
Detail-oriented Housing Manager with expertise in property inspections and maintenance coordination. Committed to enhancing resident experiences through strong organizational skills, attention to detail, and financial management.
Work History
Housing/Housekeeping Manager
5 Years 9 Months- Managed housing assignments and guest accommodations.
- Managed housekeepers on a daily basis to ensure the Standards of cleanliness was met.
- Inspected rooms and common areas to ensure cleanliness.
- Coordinated maintenance requests and addressed resident concerns promptly for improved satisfaction.
- Led regular inspections of facilities, identifying areas for improvement and coordinating necessary repairs.
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Managed budget effectively, reducing operating costs without compromising the quality of services provided.
- Calculated tenant rent amounts to prepare leases and contracts.
- Met with housing residents and landlords to answer questions, address concerns, and clarify policies and procedures.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Conducted interviews of potential candidates.
- Issued problem solution notices to associates when needed.
- Continuous upkeep of rent deduction upload file and security deposit.
- Maintain housing occupancy spreadsheet.
- Maintain inventory of supplies and order when necessary.
- Cleaned/deep cleaned rooms/homes and common areas to Omni Standards.
- Ensured beds were made and bathrooms were stocked according to Omni Standards.
Housekeeping Supervisor
4 Months- Supervised daily housekeeping operations to ensure optimal cleanliness and guest satisfaction.
- Trained and mentored staff on best practices for sanitation and safety protocols.
- Resolved guest complaints promptly, improving overall service ratings and feedback.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Completed shift reports.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
Houeskeeping Supervisor
1 Year 2 Months- Supervised daily cleaning operations to maintain high cleanliness standards in healthcare facilities.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Developed and implemented efficient cleaning schedules to optimize workflow and resource allocation.
- Ensured compliance with infection control procedures and safety guidelines throughout the facility.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Managed laundry sorting, washing, drying, and ironing.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Communicated repair needs to maintenance staff.
Room Attendant
1 Year 1 Month- Managed housing assignments and guest accommodations.
- Coordinated maintenance requests and addressed resident concerns promptly for improved satisfaction.
- Led regular inspections of facilities, identifying areas for improvement and coordinating necessary repairs.
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Managed budget effectively, reducing operating costs without compromising the quality of services provided.
- Calculated tenant rent amounts to prepare leases and contracts.
- Met with housing residents and landlords to answer questions, address concerns, and clarify policies and procedures.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Conducted interviews of potential candidates.
- Issued problem solution notices to associates when needed.
- Continuous upkeep of rent deduction upload file and security deposit.
- Maintain housing occupancy spreadsheet.
- Maintain inventory of supplies and order when necessary.
Education
High School Diploma
Skills
Strong communication skills
Rent collection
Property management expertise
Staff training
Budgeting and financial management
Maintenance coordination
Property inspection
Quality assurance oversight
Lease administration
Property inspections
Property management
Problem-solving
Time management
Attention to detail
Multitasking
Reliability
Organizational skills
Active listening
Adaptability and flexibility
Decision-making
Relationship building
Property tours and inspections
Microsoft office
Property showing
Data entry
Self motivation
Staff management
Adaptability
Work planning
Timeline
Housing/Housekeeping Manager
The Omni Homestead Resort and Spa
12.2020 - CurrentRead More
Housekeeping Supervisor
The Omni Homestead Resort and Spa
08.2020 - 12.2020Read More
Houeskeeping Supervisor
Kissito Healthcare
05.2019 - 07.2020Read More
Room Attendant
The Omni Homestead Resort and Spa
06.2018 - 07.2019Read More
Alleghany High School
High School Diploma
Read More