Summary
Overview
Work History
Education
Skills
I love cooking, hiking, camping, eating good food
Timeline
Tabatha Jaffe

Tabatha Jaffe

Painesville,OH

Summary

I'm a passionate and dedicated customer service professional with many years of experience under my belt. I bring to the table top-notch skills in oral and written communication, active listening, and analytical problem-solving. I love helping people, and I'm especially skilled at understanding the individual needs of each customer and providing them with the customized solutions they need.

I have a knack for building strong relationships with clients and enjoy going the extra mile to make sure they're satisfied. I'm also a master multitasker with a proven ability to handle multiple projects simultaneously while maintaining a high level of accuracy.

My passion for customer service is evident in everything I do. I'm confident that I can be a valuable asset to any company that is looking to enhance the customer experience and drive business results.

Overview

9
9
years of professional experience

Work History

Bus Driver/ Maintance

First Student Transportation
08.2013 - 09.2016
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.

Customer Service Cashier

Walmart
06.2012 - 05.2013
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

Cashier Assistant

Walmart
03.2010 - 05.2012
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.

Night Audit/Assistant Apartment Manager

Beaver Run Resort & Conference Center
04.2007 - 05.2011
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Coordinated maintenance requests with appropriate personnel, ensuring timely completion of repairs and minimal disruption to tenants'' lives.
  • Maintained accurate records of tenant information, ensuring efficient communication between management and residents.
  • Collaborated with management to implement improved procedures for the night audit process, increasing overall accuracy.
  • Promoted a welcoming atmosphere for arriving late-night guests by providing exceptional customer service at checkin.
  • Demonstrated commitment to maintaining a safe environment for guests and staff by adhering to established safety protocols and reporting potential concerns promptly.

Education

High School Diploma -

Eastlake High School , Willoughby, OH
10.2023

Skills

  • Clean Driving Record
  • Safety-focused
  • Weather condition driving
  • Pre-Trip Inspections
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Scheduling
  • Follow-up skills
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Guest Relations
  • Hotel Software Familiarity
  • Auditing procedures
  • Team Leadership
  • Time Management
  • Complex Problem-Solving
  • Strategic Planning
  • Relationship Building
  • Sales team training
  • Goals and performance
  • Motivational Skills
  • Sales closing
  • Territory expansion
  • Territory Growth
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling

I love cooking, hiking, camping, eating good food

cooking makes me feel good, making a meal for my husband.  Cooking brings my heart out.  cooking takes a stressful day at melts it away. Hiking is where you can get away from everything that life throws at you. you don't have to think about anything except where you are. when you hike it is just you and the mountain, the feeling of accomplishment and the air. breathing fresh air and relaxing not having every day on your back. camping is my most relaxing time. cooking on an open fire, hunting and fishing for your food. gathering wood for your firepit. out in nature listening to the nature all the different noises. its a calming time. at night in the right spot looking up at the stars seeing different planets. its breath taking when a shooting star gos by. and when I go to a restaurant you expect good food but nobody realizes that you order what you want and hope it is good. well I like good food I will tell the restaurant how good the food is and the server. it all ties in together. you know it is good on the first bite. I love food and I believe if enough people tell how good a place is it will stay on the map. but then you have these places that just are okay so make a change. I like helping people to make a changes. I like put places like the best place to go. I like serving my husband.

Timeline

Bus Driver/ Maintance - First Student Transportation
08.2013 - 09.2016
Customer Service Cashier - Walmart
06.2012 - 05.2013
Cashier Assistant - Walmart
03.2010 - 05.2012
Night Audit/Assistant Apartment Manager - Beaver Run Resort & Conference Center
04.2007 - 05.2011
Eastlake High School - High School Diploma,

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Tabatha Jaffe