TABATHA JONES

• Spearheaded successful Complex Account restructuring projects, merging various collaboration systems into unified environments
• Earned Greenbelt Certification in Lean Six Sigma, which was leveraged to lead the inaugural restructure for Complex Accounts
• Reduced operational costs through comprehensive process improvement initiatives and resource management
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions
• Minimized Service Level time by imparting knowledge, facilitating training sessions, and crafting resources for the Strategic Account department
• Acted as a consultant for stakeholders who currently manage Complex Account initiatives
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion
• Delivered customized training sessions to help clients optimize the use of their collaboration platforms
• Chosen by the Strategic Account Director for a FL customer convention with 1,000+ attendees to set up a genius bar, boosting loyalty program participation

• Enhanced client retention by building relationships and identifying growth opportunities for 500+ Strategic Account groups
• Developed tailored account plans for key clients, resulting in increased revenue and securing long-term partnerships
• Managed high-value account portfolios, driving business expansion and structural improvements
• Guided the organization for top sales accounts' Aesthetic Loyalty program and oversaw online platform management
• Selected by Strategic Account Director to present and promote Alle for Business at a DC customer convention with 1,000+ attendees
• Led cross-functional teams to deliver client solutions and collaborated with stakeholders for comprehensive support
• Implemented data-driven strategies to optimize account performance and growth
• Increased revenue during COVID by promoting Brilliant Connections
• Promoted to Process Specialist IV in May 2024

• Expert in Alle for Business, AllerganAdvantage, AllerganDirect, CoolNet, BotoxOne, Brilliant Connections, and legacy Brilliant Distinctions platforms
• Promoted to Welcome Ambassador Team and served as a trainer for the Web Services department
• Appointed as a "universal agent" to support departments outside of Web Services while maintaining call an average of 90 customer interactions per day
• Collaborated with Coolsculpting Leadership to develop tailored solutions
• Demonstrated meticulous attention to detail with a proven track record in system issue resolution and reporting

• Prepared weekly progress reports and implemented sales incentives for technicians
• Exceeded expectations with an average of 25 maintenance contract sales weekly
• Represented Strand Brothers, Austin, TX in monthly Skype conference presentations
• Fostered customer retention by cultivating member relationships
• Verified and coded maintenance contracts in the STARS system