Tabatha Jordan

Coordinate server installations, decommissions, upgrades and communicate outages/degradation of servers to management. Oversee project planning and execution. Establish and implement technical and system procedures. Update Xacta artifacts, track, identify and assist with remediating security risks.

Manage Domino and Window server teams daily IT service request queue. Coordinate operating system software updates, upgrades, server maintenance and special projects. Coordinate server installations, decommissions and communicate server outages/degradation to Senior Service Managers.Create and update Standard Operating Procedures SOP's). Generate weekly and monthly metrics reports. Serve as back-up Duty Officer by, creating initial SPOT reports and reviewing AAR (After Action Report) for clarity and accuracy.

Manage Domino and Window server teams daily IT service request queue. Coordinate operating system software updates, upgrades, server maintenance and special projects. Coordinate server installations, decommissions and communicate server outages/degradation to Senior Service Managers.Create and update Standard Operating Procedures SOP's). Generate weekly and monthly metrics reports. Serve as back-up Duty Officer by, creating initial SPOT reports and reviewing AAR (After Action Report) for clarity and accuracy.

Attend weekly Engineering (ERB), Release Readiness Review Board (RRRB) and Integration Readiness Review (IRR) to ensure successful handoff from Engineering to Integration. Manage ticket queue and assign tasks to the appropriate team. Maintain and update release schedules, by coordinating and facilitating Technical Exchange Meetings (TEMs). Plan, evaluate, and coordinate the installation of software and control movement of releases from test to production. Provide Tier 2 IT technical support to assist with the transition from IBM Lotus Notes to Microsoft Outlook.

Complete virus scanning and DTO (Data Transfer Officer) support and assistance. Compose and review performance plans and individual evaluations. Create accounts, manage accesses, and reset passwords. Develop and implement training for new System Administrators and end users. Interview, hire, and supervise a team of twelve internal and external IT System Administrators. Maintain and update records and tracking databases. Perform remote desktop triage and system repair using remote tools. Provide customer service by answering questions regarding customer requests, system procedures, IT ticket status, computer hardware, software, network, and system application access issues. Provide network and Active Directory administration, share drives/folders, group permissions, and account administration.

Provide support services for internal and external Open-Source users. Complete virus scanning and DTO (Data Transfer Officer) support and assistance. Create accounts, manage accesses, reset passwords, and recertify Lotus Notes ID’s. Investigate and resolve desktop, hardware, software, server, and user account issues. Maintain and update records and tracking databases. Perform hourly assessment on unclassified and classified systems. Monitor network latency and usage. Provide network and Active Directory administration, share drive folders, group permissions, and account administration support.

Answer questions regarding system procedures, trouble ticket status, and systems status. Collaborate with multiple Service Provider teams to identify problems and restore services. Create accounts, manage accesses, reset passwords, add, and remove users to groups that grant access to applications. Ensure project goals and requirements are complete. Maintain and update records and tracking databases. Oversee project planning, execution, and meet contractual performance criteria. Perform remote desktop triage and system repair using remote tools. Provide network, PKI (Public Key Assistance), Active Directory administration, share drive folders, and group permissions assistance. Recommend, develop, and measure key performance indicators (KPI) as needed to monitor performance using appropriate tools and techniques. Resolve technical problems and IT service requests that involve computer hardware, software, applications, and accesses.

Answer questions regarding system procedures, trouble ticket status, and systems status. Collaborate with multiple Service Provider teams to identify problems and restore services. Create accounts, manage accesses, reset passwords, add, and remove users to groups that grant access to applications. Ensure project goals and requirements are complete. Maintain and update records and tracking databases. Oversee project planning, execution, and meet contractual performance criteria. Perform remote desktop triage and system repair using remote tools. Provide network, PKI (Public Key Assistance), Active Directory administration, share drive folders, and group permissions assistance. Recommend, develop, and measure key performance indicators (KPI) as needed to monitor performance using appropriate tools and techniques. Resolve technical problems and IT service requests that involve computer hardware, software, applications, and accesses.

Analyze requirements for special projects, recommend administrative methods and process approved tasks. Ensure equipment is available to fulfill customers IT requirements. Ensure IT peripherals are ordered and stocked. Generate and present monthly performance reports. Install scanners, printers, monitors, workstations, and fax machines. Manage IT parts and supply department. Performed standard repairs and test on peripherals. Track and complete customer installation requirements.

Exercise full law enforcement authority, including making arrests and enforcing traffic laws. Facilitate safe and thorough evacuations when necessary. First responder to all emergencies on Agency facilities. Maintain public order during emergency situations. Mitigate hostile threats against Agency workforce, property, or information. Protect Agency personnel, facilities, and information through the enforcement of Federal laws and Agency Regulations. Provide basic first aid, trauma response, CPR, and AED (automated external defibrillator) response.