Tabatha Joyner
Hernando,MS
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Cherokee Nation Entertainment. Skilled in alcohol awareness and exceptional customer service, adept at handling large groups with speed and efficiency. Increased repeat clientele through personalized service, showcasing strong communication and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Cocktail Server
Cherokee Nation Entertainment
12.2023 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Bartender
Buffalo Wild Wings
10.2021 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Assistant Manager
Waffle House
05.2017 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Arts - General Studies
Northwest Mississippi Community College
Senatobia, MS05.2027
High School Diploma -
Munford High School
Munford, TN05.2016
Skills
- Handling large groups
- Alcohol awareness
- Familiarity with POS systems
- Speed and Efficiency
- Exceptional customer service
- Reliability and punctuality
- Efficient multitasking
- Stress Tolerance
- Reading body language
- Strong Communication Skills
Timeline
Cocktail Server
Cherokee Nation Entertainment
12.2023 - Current
Bartender
Buffalo Wild Wings
10.2021 - 12.2023
Assistant Manager
Waffle House
05.2017 - 10.2021
Associate of Arts - General Studies
Northwest Mississippi Community College
High School Diploma -
Munford High School
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