Summary
Overview
Work History
Education
Skills
Timeline
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Tabatha Kuhnert

Springdale,AR

Summary

I have over 16 years experience in the water utility services industry with Washington Water Authority. I am a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with customers and fellow employees. Motivated to maintain customer satisfaction and contribute to Washington Water Authority's success. Articulate, enthusiastic and results-oriented with demonstrated passion for helping the people of Washington county. I have done payroll at my previous employer as well as accounts receivable, collections, and accounts payable. I have also had supervisory experience and human resources at my previous employment as well. I am a fast learner and would love the opportunity to continue to grow with Washington Water Authority.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Washington Water Authority
Farmington , AR
03.2009 - Current
  • Gps mapping and editing experience
  • Answer multi line phone system and assist customers, plumbers, and contractors with any questions they may have.
  • Set up customer services in person and via email
  • Taking payments for water bills, deposits, plumbing permits, & new tap installs in person, by mail, and by email.
  • Balancing a cash drawer daily as well as our tap/deposit spreadsheet
  • Loading and unloading meter reads. Going over meter reports and sending service for any re reads due to meter failure, low usage, high usage, tampers, endpoint errors.
  • Issuing mobile service orders for inspections, connects, disconnects, & leaks
  • responsible for all billing and final billing
  • Completing all monthly ACH bank drafts
  • Work closely with meter reader in the field. Loading his iPad and providing support to him as needed with Beacon software support.
  • Training new customer representatives as needed.
  • Preparing report as needed for management.
  • Maintaining digital records
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

ACCOUNTS RECEIVABLE/Accounts Payable Coordinator

Arkansas Insulation LLC
Springdale, Arkansas
01.2000 - 01.2008
  • Researched invoice disputes and discrepancies with vendors in order to resolve issues quickly.
  • Assisted with month-end closing process by preparing necessary accruals and adjusting entries.
  • Reconciled accounts payable transactions.
  • Processed invoices and payments in a timely manner.
  • Created reports to analyze account balances, payment histories, and other financial activities.
  • Reviewed monthly statements from vendors and researched any discrepancies.
  • New hire paperwork and drug screenings
  • Entered weekly payroll that was piece rate so it was very involved
  • Monthly billing
  • Banking-deposits
  • Made phone calls, sent letters, and traveled to collect money for past due bills and all collections

Education

High School Diploma -

Prairie Grove High School
Prairie Grove, AR
05.1990

Business Management

Remington College
Fayetteville

Skills

  • Excellent communication skills
  • Excellent customer service skills
  • Incode software billing weekly and monthly
  • ACH bank drafts
  • Multi phone capabilities in a busy office environment
  • Troubleshooting problems with meters, reading, and software
  • Attention to detail
  • Billing administration
  • Digital records management
  • Payment processing & balancing
  • Electronic bank drafts
  • Beacon meter software
  • GPS mapping experience
  • Supervisory skills
  • Human Resources
  • Proficient in MS Office Suite
  • Incode 9
  • Conflict resolution

Timeline

Customer Service Representative

Washington Water Authority
03.2009 - Current

ACCOUNTS RECEIVABLE/Accounts Payable Coordinator

Arkansas Insulation LLC
01.2000 - 01.2008

High School Diploma -

Prairie Grove High School

Business Management

Remington College

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Tabatha Kuhnert