Tabatha Lawrence
Battle Creek,MI
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Expert in equipment use, maintenance and emergency repairs. Dynamic individual with hands-on experience in the industrial field as well customer service/ serving and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
Work History
Server
JB Whiskeys Bar and Grill
02.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Lucky Rooster Bar and Grill
06.2020 - 07.2021
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Representative
Mulders Landscape Supplies
11.2019 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Office Manager
Hamilton Landscape Supplies
04.2017 - 09.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Assembly Line Worker
Gallagher
Battle creek, MI
03.2017 - 06.2018
- Optimized tool usage on assembly line, reducing wear and tear and extending tool life.
- Installed, adjusted and repaired automated machines and robots.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Increased production efficiency by consistently meeting and exceeding daily assembly targets.
Assembly Line Worker
Denso Manufacturing
Battle creek, MI
01.2009 - 01.2011
- Followed protocols to enhance protection and maintain safe work environment.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
Education
Diploma - Cosmetology
Wrights Beauty Academy
Battle Creek, MI05-2016
High School Diploma -
Harper Creek High School
Battle Creek, MI05-2007
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Team collaboration
- High volume dining
- Professional appearance
- Cash handling
- Dining area maintenance
Timeline
Server
JB Whiskeys Bar and Grill
02.2022 - 08.2023
Server
Lucky Rooster Bar and Grill
06.2020 - 07.2021
Customer Service Representative
Mulders Landscape Supplies
11.2019 - 06.2020
Office Manager
Hamilton Landscape Supplies
04.2017 - 09.2019
Assembly Line Worker
Gallagher
03.2017 - 06.2018
Assembly Line Worker
Denso Manufacturing
01.2009 - 01.2011
Diploma - Cosmetology
Wrights Beauty Academy
High School Diploma -
Harper Creek High School