Tabatha Lawrence
Battle Creek,MI
Summary
Dynamic and dedicated server with a strong work ethic, honed at JB Whiskeys Bar and Grill. Expert in guest engagement and cash handling, consistently enhancing customer satisfaction and loyalty. Proven ability to thrive in high-volume dining environments while fostering team collaboration for exceptional service delivery.
Overview
6
6
years of professional experience
Work History
Server
JB Whiskeys Bar and Grill
02.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Lucky Rooster Bar and Grill
06.2020 - 07.2021
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Representative
Mulders Landscape Supplies
11.2019 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Office Manager
Hamilton Landscape Supplies
04.2017 - 09.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
Diploma - Cosmetology
Wrights Beauty Academy
Battle Creek, MI05-2016
High School Diploma -
Harper Creek High School
Battle Creek, MI05-2007
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Team collaboration
- High volume dining
- Professional appearance
- Cash handling
- Dining area maintenance
Timeline
Server
JB Whiskeys Bar and Grill
02.2022 - 08.2023
Server
Lucky Rooster Bar and Grill
06.2020 - 07.2021
Customer Service Representative
Mulders Landscape Supplies
11.2019 - 06.2020
Office Manager
Hamilton Landscape Supplies
04.2017 - 09.2019
Diploma - Cosmetology
Wrights Beauty Academy
High School Diploma -
Harper Creek High School