Tabatha L. VanWingerden
Kingsley
Summary
Dynamic professional with a proven track record at 4Front Credit Union, excelling in exceptional communication and technical support. Adept at process improvement and compliance monitoring, I have successfully enhanced member experiences and driven sales growth. My strong product knowledge and negotiation tactics have consistently delivered results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Member Relationship Specialist
4Front Credit Union
Traverse City
04.2024 - Current
- Maintained accurate records of member interactions and transactions in system.
- Educated members about available resources and services for their needs.
- Provided guidance on product features and benefits to enhance member experience.
- Assisted members with account inquiries and service requests daily.
- Addressed inquiries from clients and department team members.
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
- Coordinated with other departments to ensure a smooth flow of operations related to member management.
- Utilized problem solving skills to resolve customer issues in a timely manner.
- Advised customers on product features and benefits relevant to their needs.
New Business Installation Coordinator
Grand Traverse Refrigeration
Traverse City
03.2022 - 10.2023
- Coordinated installation schedules for new refrigeration units and service appointments.
- Managed communication between clients and installation teams for smooth transitions.
- Organized inventory of equipment and materials for new business installations.
- Monitored project timelines and ensured adherence to scheduled deadlines.
- Monitored progress of installations to ensure timely completion.
- Provided guidance and support to customers throughout the installation process.
- Ensured compliance with applicable laws and regulations related to new business installations.
- Provided technical support to customers during the installation process as needed.
Circuit Court Specialist
13th Circuit Court
Traverse City
09.2019 - 09.2021
- Alternative Domestic Relations Coordinator, Domestic Specialist and Scheduling.
- Proficiency in OnBase and AS400.
- Collections agent for Felony Fines.
- Coordinated courtroom schedules and ensured timely availability of necessary resources.
- Reviewed case documentation for completeness and compliance with legal standards.
- Responded to inquiries from the public regarding court procedures and schedules.
- Managed case files and maintained accurate court records for hearings.
Office Manager/ Sales
Ace’s Marine & Salvage
06.2019 - 09.2019
- Developed filing systems for both physical and digital documents to enhance accessibility.
- Organized schedules for team meetings and coordinated logistics for special projects.
- Inventory control, clerical duties, deposits.
- Proficiency in Quickbooks, Word, Excel and Outlook on a daily basis.
- Managed daily office operations, ensuring smooth workflow and efficient communication.
Office Manager/ Sales/ Accounting
Aker Outdoor Products, Shore Station Dock & Hoist Distribution
Traverse City
02.2016 - 09.2018
- Oversaw product receiving, dealer invoicing for deliveries and pickups.
- Managed all accounts payables and receivables efficiently.
- Analyzed weekly aging reports to identify trends.
- Organized and managed office supplies and products inventory.
- Processed payroll and handled employee absence requests.
- Managed factory and dealer co-op accounts with Aker Outdoor Products.
- Conducted inventory adjustments within QuickBooks bookkeeping system.
- Maintained daily customer relations to drive sales of products and services.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
Inside Sales Rep.
Great Lakes Marine
02.2015 - 02.2016
- Inside sales, fielding multi line incoming calls from dealers and turning them into profitable sales for the company.
- Inventory control, clerical duties, deposits, shipping orders and invoicing truck deliveries and customer pickups.
- Vast knowledge of several new product lines for the dock and hoist field.
Office Manager
Interlochen Boat Shop
Interlochen
08.2011 - 02.2015
- Business Management, sales, account receivables and payables, banking, product ordering, customer service, Microsoft Word, Excel, Publisher and Office.
- Executed accounts receivable reporting enhancements and reconciliation procedures.
- Boosted sales $100,000+ in my second year.
- Maintained communication between departments to facilitate collaboration.
- Developed office policies to improve operational procedures and compliance.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Developed sales strategies to enhance customer engagement and drive revenue.
- Analyzed market trends to identify opportunities for business growth.
- Managed customer relationships to ensure satisfaction and loyalty.
Sales Coordinator
MyNorth Media
- Sales Coordinator for 6-person team.
- Chief sales for MyNorth tickets.
- Turning leads into sales.
- Proficient in Excel, Word, and other Microsoft Programs.
- Metric Collection from several programs including but not limited to social media.
Education
General Education Degree -
Traverse City High School
Traverse City, MI01.2003
Skills
- Technical support
- Team coordination
- Process improvement
- Compliance monitoring
- Documentation accuracy
- Negotiation tactics
- Exceptional communication
- Product knowledge
- Payment management
- Up-selling strategies
Timeline
Member Relationship Specialist
4Front Credit Union
04.2024 - Current
New Business Installation Coordinator
Grand Traverse Refrigeration
03.2022 - 10.2023
Circuit Court Specialist
13th Circuit Court
09.2019 - 09.2021
Office Manager/ Sales
Ace’s Marine & Salvage
06.2019 - 09.2019
Office Manager/ Sales/ Accounting
Aker Outdoor Products, Shore Station Dock & Hoist Distribution
02.2016 - 09.2018
Inside Sales Rep.
Great Lakes Marine
02.2015 - 02.2016
Office Manager
Interlochen Boat Shop
08.2011 - 02.2015
Sales Coordinator
MyNorth Media
General Education Degree -
Traverse City High School
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