Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tabatha Furgerson

Lake Havasu City,Arizona

Summary

Friendly and enthusiastic worker who consistently meets customer service satisfaction goals. Retail Sales Associate with more than 2 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Friendly Sales Associate adept at working in diverse retail and customer service environments. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Overview

12
12
years of professional experience

Work History

Kitchen Worker

Dairy Queen
Lake Havasu, AZ
03.2016 - Current
  • Maintained cleanliness and presentation of stock room and production floor.
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
  • Consistently kept kitchen areas clean and free of debris and water.
  • Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Cashier Sales Associate

Salvation Army Thrift Store
Lake Havasu City, Arizona
02.2013 - 12.2015
  • Observed customer purchases in line and differentiated between standard portions.
  • Ensured that the cash drawer was in compliance with overage and shortage standards and handled all assigned change funds and cash receipts.
  • Entered all sales into the cash register to ensure purchases were accurately recorded.
  • Ensured compliance with company service standards and inventory and cash control procedures.
  • Interacted with customers and resolved customer complaints in a friendly, service-oriented manner.
  • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers.
  • Performed sales transactions in a timely fashion.
  • Followed merchandising guidelines to present visually appealing displays.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Alerted customers to upcoming sales events and promotions.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Verified that all customers received receipts for their purchases.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Recommended merchandise to customers based on their needs and preferences.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Communicated clear expectations and goals to each team member.
  • Worked with the management team to implement the proper division of responsibilities.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Identified potential shoplifters and alerted management.
  • Built relationships with customers to increase likelihood of repeat business.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

House Cleaning

Lisa Bon Miller
Lake Havasu City, Arizona
06.2013 - 04.2018
  • Polished glass surfaces and windows.
  • Swept, mopped, and vacuumed floors in [Number] rooms.
  • Moved furniture and cleaned all baseboards prior to vacuuming carpeted rooms.
  • Cleaned and changed bedspreads, blankets and mattresses.
  • Changed bed linens and collected soiled linens for cleaning.
  • Dusted picture frames and wall hangings with a cloth.
  • Safely used chemical cleaning materials. 
  • Engaged positively with residents while cleaning their apartments and the common areas.
  • Managed laundry, including sorting, washing, drying, and ironing. 
  • Waxed and polished wood floors and other woodwork.
  • Returned emptied garbage receptacles to their proper locations.
  • Spot cleaned walls, carpets and light fixtures.
  • Removed waste paper and other trash from the premises to designated area.
  • Moved chairs, desks and beds around rooms to clean behind and underneath them.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Verified that all storage areas and carts were clean and organized.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Cleaned and buffed tile floors using industrial cleaning equipment.
  • Swept and washed all hard surface floors.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Polished all metal hardware fixtures.
  • Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Washed, cleaned and disinfected water coolers.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Operated power equipment tools such as backpack vacuums for up to [Number] hours per shift.
  • Cleaned walls, windows, shades and curtains.
  • Stocked bathrooms with toilet paper, towels, and toiletries. 

Education

High School Diploma - undefined

Barstow High School
Barstow, CA
1992

Skills

  • Positive and friendly
  • Active listening skills
  • Detail-oriented
  • Excellent work ethic
  • Retail sales
  • Quick learner
  • Natural leader
  • Stocking
  • Exceptional communication skills
  • Employee relations
  • Customer-oriented
  • People-oriented
  • Team building expertise
  • Merchandising
  • Mediation capability
  • Motivated team player
  • Trusted key holder
  • Strong interpersonal skills
  • Planning and organization
  • Upselling techniques
  • Personable
  • Retail merchandising experience

Additional Information

I am a hard worker. I follow orders. I am always wanting an opportunity to learn. I always show up to work on time. Always looking for as many hours as I can get.  I am friendly and outgoing

Timeline

Kitchen Worker

Dairy Queen
03.2016 - Current

House Cleaning

Lisa Bon Miller
06.2013 - 04.2018

Cashier Sales Associate

Salvation Army Thrift Store
02.2013 - 12.2015

High School Diploma - undefined

Barstow High School

Similar Profiles

CREATE PROFILE
Tabatha Furgerson