TABATHA MADARIS
Rockmart,GA
Summary
Encouraging professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cobb Police Athletic League Coordinator
Cobb County Police Department
2022.01 - Current
- Establishes and manages goals and objectives for the Cobb Police Athletic League and effectively oversee all programs and operations.
- Manages, directs, and evaluates assigned staff, volunteers, and program/board members.
- Organizes, prioritizes, and assigns work to staff, volunteers, and program/board members.
- Ensures compliance of all applicable codes, laws, rules, regulations, standards, policies, and procedures.
- Manages the Cobb Police Athletic League budget to include accounts payable and receivable functions.
- Ensures accuracy in card usage, cashes payments and accurate record keeping of revenue; maintains related documents.
- Administers grant funds.
- Write and edit grant applications.
- Monitor allocation of granted funds.
- Ensure compliance with grant guidelines and accurate record keeping.
- Prepares and organize financial and program reports.
- Ensures that organizational objectives are accomplished while serving as the senior representative.
- Processes a variety of documentation associated with the Cobb Police Athletic League. i.e., policies and procedures, waivers, registration forms and list.
- Plans and oversee the effective development and administration of programs and services.
- Recruit, interview, hire and train staff, program/board members and volunteers.
- Attends training classes, courses, conferences, and seminars.
- Oversees and evaluate programs and staff on a scheduled and consistent basis.
- Develops a positive environment for youth based on the mission and goals of the Cobb Police Athletic League.
- Establish and maintain policies and procedures that ensure the safety and well-being of all members, staff, volunteers, and visitors.
- Establish, implement and evaluate plans to promote the organization and market programs to the community at large.
- Ensure that program staff understands and effectively communicate standards of the program; that they provide safe, functional, clean, and well-lit program areas, and that program equipment are appropriately used and maintained.
- Manages and maintain all program inventory using tags and forms.
- Ensure that a professional, instructional environment exists in all program areas.
- Ensure that communication and guidance from staff to youth members is carried out professionally, enabling members to make appropriate choices in their educational, personal, physical, social, emotional, and vocational lives0
- Build and maintain relationships with sponsors and donors.
- Convene meetings with staff, volunteers, program/board members, parents, and community residents as needed to assist in program delivery, communicate established policies, and promote a positive environment.
- Develop collaborative relationships with other community-based organizations to enhance program offerings.
- Organize and/or participate in external special events to promote Cobb Police Athletic League’s mission and image, cultivate relationships, and generate broad support.
Administrative Specialist III
Cobb County Police Department
2018.01 - Current
- Cash handling/creating deposits.
- Background, criminal and driving history investigations.
- Assisted with high severity requests or issue escalations as needed.
- Responds to phone, email, mail and in-person inquiries—providing general information and referring to appropriate sources based on an extensive knowledge of the Department and priorities, procedures, protocols and personnel.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, recordkeeping, and data entry for increased efficiency.
- Created presentations and other materials to support organizational activities.
- Assisted management with special projects to complete all tasks by deadlines.
- Consistently demonstrated strong attention to detail and ability to multitask within this fast-paced, high-pressure work environment.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Administrative Specialist II
Cobb County Police Department
2017.01 - 2018.01
- Provide high level secretarial and administrative support to the Director of the Cobb County Police Training Unit.
- Arrange and coordinate meetings and functions.
- Arrange and coordinate travel.
- Researched and gathered information.
- Assisted with high severity requests or issue escalations as needed.
- Draft memoranda/correspondence on behalf of Captain and Lieutenant.
- Responds to phone, email, mail and in-person inquiries.
- Consistently demonstrated strong attention to detail and ability to multitask within this fast-paced, high-pressure work environment.
- Keeping track of training records for the department via national database.
- Event coordinating (Mandate graduations).
- Ordering office/janitorial supplies.
- Oversee Training budget.
- Interview panel duties.
- Print shop orders.
- Tracking inventory.
- General housekeeping.
- Building maintenance.
Executive Administrative Assistant/Client Liaison
Frederick J. Hanna & Associates
2012.01 - 2017.01
- Provide high level secretarial and administrative support to the President as well as two senior partners and thirteen attorneys.
- Managed nine direct reports.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Acted as a client representative during quarterly audit meetings.
- Welcomed, entertained, and accommodated local and out of town clients.
- Assisted with high severity requests or issue escalations as needed.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Arrange and coordinate meetings and functions.
- Implemented training program for high turn-over areas.
- Draft memoranda/correspondence on behalf of President and Partners.
- Researched and gathered information for quarterly client audits.
- Responds to phone, email, mail and in-person inquiries—providing general information and referring to appropriate sources based on an extensive knowledge of the Department and Client’s priorities, procedures, protocols and personnel.
- Consistently demonstrated strong attention to detail and ability to multitask within this fast-paced, high-pressure work environment.
- Fraud investigations.
Legal Assistant/Assistant Account Manager
Frederick J. Hanna & Associates
2010.01 - 2012.01
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Researched statutes, decisions, legal articles, and codes.
- Interviewed clients to obtain information relevant to cases.
- Collaborated with attorneys to develop strategies for each case.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Conducted background investigations on defendant.
- Assisted attorneys with reviewing and organizing witness reports.
Receptionist Manager
Frederick J. Hanna & Associates
2009.01 - 2010.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Reduced incoming call response time by implementing an effective call routing system.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Kennesaw State University
2004
High School Diploma -
John McEachern High School
2003
Skills
- Team Management
- Decision-Making
- Attention to Detail
- Task Prioritization
- Coaching and Mentoring
- Organization and Time Management
- Conflict Resolution
- Interpersonal Communication
- Event Planning
- Project Management
Certification
- Administrative Services Employee of the year 2021
- Grant Writing Certified - Grant Writing USA
- Cobb County Professional Development Program Instructor
- Supervisory Development Program 2022
- Notary Public, Cobb County
- Cosmetology License
- Real Estate License
Timeline
Cobb Police Athletic League Coordinator
Cobb County Police Department
2022.01 - Current
Administrative Specialist III
Cobb County Police Department
2018.01 - Current
Administrative Specialist II
Cobb County Police Department
2017.01 - 2018.01
Executive Administrative Assistant/Client Liaison
Frederick J. Hanna & Associates
2012.01 - 2017.01
Legal Assistant/Assistant Account Manager
Frederick J. Hanna & Associates
2010.01 - 2012.01
Receptionist Manager
Frederick J. Hanna & Associates
2009.01 - 2010.01
Kennesaw State University
High School Diploma -
John McEachern High School
- Administrative Services Employee of the year 2021
- Grant Writing Certified - Grant Writing USA
- Cobb County Professional Development Program Instructor
- Supervisory Development Program 2022
- Notary Public, Cobb County
- Cosmetology License
- Real Estate License
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