Tabatha Mann
Box Springs,GA
Summary
Driven by a proven track record at Columbus Family Dentistry, I excel in operations and human resources management, blending analytical thinking with a friendly, positive attitude. Achievements include driving revenue growth, fostering team collaboration, and ensuring high-quality patient care, backed by expertise in dental radiography and Eaglesoft. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Team/ Dental Assistant position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Business Team Leader/Lead Dental Assistant
Columbus Family Dentistry
06.2016 - Current
- Mentored junior staff members, fostering professional growth and development within the team.
- Developed strong communication channels among team members for improved collaboration and decisionmaking.
- Drove revenue growth by identifying new market opportunities and executing strategic initiatives.
- Championed change initiatives within the organization, facilitating smooth transitions while maintaining high levels of motivation among team members.
- Optimized client relationships through proactive communication, addressing concerns promptly and professionally.
- Collaborated cross-functionally with other departments to ensure seamless coordination of projects.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Used Eaglesoft to document and maintain patient information and health background.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
Office Manager
Buena Vista Family Dentistry
06.2016 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Supervised and led team of dental hygienists and support staff of 8.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Tri County High School
Buena Vista, GA05.2007
Skills
- Operations Management
- Human Resources Management
- Stakeholder Management
- Analytical Thinking
- Quantitative skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dental impressions
- Dental Radiography
- Digital X-Ray Proficiency
- Equipment Sterilization
- HIPAA Compliance Understanding
- Dental terminology knowledge
- Team Collaboration
- Instrument Sterilization Techniques
- Patient Scheduling
- Cross-Training Capabilities
- OSHA Regulations Knowledge
- Infection control proficiency
- Dental Material Handling
- Crown and Bridge Construction
- CPR/AED
- Regulatory Compliance
- Periodontal treatment assistance
- Dental office administration
- Insurance Billing
- Patient data gathering
- Laboratory Case Management
- Inventory Management
- Knowledgeable in Eaglesoft
Timeline
Business Team Leader/Lead Dental Assistant
Columbus Family Dentistry
06.2016 - Current
Office Manager
Buena Vista Family Dentistry
06.2016 - Current
High School Diploma -
Tri County High School
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