Summary
Overview
Work History
Education
Skills
Languages
Communication
Timeline
Generic

Tabatha Marroquin

Tooele,UT

Summary

Dedicated Advanced Medical Support Assistant committed to efficiently scheduling vital community care appointments for veterans while delivering exceptional customer service. Expertise in fostering a positive and productive work environment through effective communication, clear goal-setting, and respectful, timely interactions. Proven ability to manage workloads for prompt scheduling and collaborate seamlessly with clinical teams to swiftly address veteran's critical needs. Proficient in asking insightful questions to thoroughly understand and meet scheduling requirements, ensuring a seamless experience our veterans.

Overview

10
10
years of professional experience

Work History

Advanced Medical Support Assistant

VA Salt Lake City Health Care System
09.2022 - Current
  • Promote effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
  • Manage high call volume, addressing veteran inquiries and concerns with professionalism and empathy.
  • Enhance veteran satisfaction by efficiently managing appointment scheduling.
  • Collect and document veterans scheduling preferences.
  • Maintain strict compliance with HIPAA regulations, ensuring the protection of sensitive veteran information.
  • Demonstrate strong multitasking abilities while managing numerous tasks.
  • Create referral packets with pertinent information to assist in scheduling veterans appointments.
  • Schedule veteran appointments in a timely manner.
  • Assist co-workers with a positive attitude whenever assistance is needed in team chats.

Receptionist

Molly Maid
03.2022 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.

Front Desk Receptionist

Davis Behavioral Health
06.2021 - 01.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected co-pays.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Customer Experienced Specialist

Delta Airlines
08.2015 - 07.2020
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
  • Collaborated with team members to create a positive work environment and improve overall customer experience.
  • Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
  • Resolved customers' issues related to online purchases, billing discrepancies to encourage good customer relationships.
  • Booked reservations for flights for diamond, platinum, and gold medallions.

Education

General Studies

Salt Lake Community College
Taylorsville, Utah

Pharmacy Technician

Everest College
West Valley City, Utah

Skills

  • Customer Service
  • Scheduling
  • Strong Verbal and Written Communication
  • Problem-solving
  • Conflict resolution techniques
  • Patient communication
  • Organizational growth
  • HIPAA compliance
  • Appointment scheduling expertise
  • Stress management techniques
  • Proficient in patient scheduling
  • Strong communication

Languages

Spanish
Limited Working

Communication

Implemented a positive work area, and encouraged others to be positive and helped when co workers needed a helping hand and needed assistance with workload or info regarding scheduling.

Timeline

Advanced Medical Support Assistant

VA Salt Lake City Health Care System
09.2022 - Current

Receptionist

Molly Maid
03.2022 - 08.2022

Front Desk Receptionist

Davis Behavioral Health
06.2021 - 01.2022

Customer Experienced Specialist

Delta Airlines
08.2015 - 07.2020

Pharmacy Technician

Everest College

General Studies

Salt Lake Community College

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