Tabatha Mattingly
Bardstown,KY
Summary
Versatile healthcare and customer support professional with a proven track record, adept in medical terminology, Drgs, and human anatomy. Excels in delivering high-quality customer service and patient care, demonstrated by efficiently managing caseloads and resolving complex issues. Skilled in chart review and fostering patient satisfaction through effective communication and problem-solving. Able to tackle each hurdle head on.. Even in unfamiliar territory.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Support and Shipping Specialist
Pruvit Ventures
03.2018 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Conducted research to address shipping errors and packaging mistakes.
Clinical Documentation Specialist
Conifer Health Solutions
03.2016 - 01.2018
- managed a patient's medical record to ensure that the information is accurate, up-to-date, and complies with regulations.
- Applied DRG codes to proper diagnoses after reviewing chart for evidence.
- Worked along side physicians to keep the chart up to date and accurate with proper code and DRG diagnosis.
- By providing proper DRG codes, it insured the correct diagnosis was being billed therefore more cost efficient for the hospital.
Registered Nurse
Flaget Memorial Hospital
06.2007 - 10.2015
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Performed as Orthopedic lead nurse after successfully assisting in the accreditation of Flaget Hospital for orthopedics.
- Managed caseload of 8 patients simultaneously.
- Provided inpatient care to diverse population of adult medical and surgical patients.
- Performed nursing assessments and developed patient-specific treatment plans to deliver comprehensive care.
- Educated patients and families on disease diagnosis, prognosis and post-operative care.
Education
Associate of Science - Nursing
Elizabethtown Community And Technical College
Elizabethtown, KY06-2007
Skills
- Patient care in acute settings
- medical terminology
- medical anatomy
- customer service
- using DRGs for code diagnosis
- Experience in Zendesk
- Chart review/ research
Certification
- First Aid/CPR Certified
Timeline
Customer Support and Shipping Specialist
Pruvit Ventures
03.2018 - 10.2024
Clinical Documentation Specialist
Conifer Health Solutions
03.2016 - 01.2018
Registered Nurse
Flaget Memorial Hospital
06.2007 - 10.2015
Associate of Science - Nursing
Elizabethtown Community And Technical College
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