Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tabatha McEnaney

Iola

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Tier 2 PSR

Heartland Dental
12.2023 - Current
  • Coordinated appointments for multiple high-volume dental practices in a remote call center environment, ensuring efficient patient flow and timely scheduling.
  • Utilized multiple software suites simultaneously to access patient information while following HIPAA regulations
  • Maintained a perfect score on quarterly KPIs, including maintaining an average call handling time of 3 minutes and achieving 16-20 calls per hour. I also worked on outbound sending text messages and emails for appointment requests.
  • Managed daily communication and call workflows using RingCentral, handling 100 or more inbound and outbound calls to support customer needs daily
  • Documented detailed notes on patient interactions after each call using the in-house portal and Dentrix recording accurate and up-to-date information
  • Trained new hires on new and existing patient calls and helped them become successful in their rules.

Administrator / Owner

T & T Construction and Remodeling
02.2018 - 07.2023
  • Managed daily administrative operations, including phone calls, scheduling, filing and vendor relations
  • Maintained inventory and oversaw accounting, including bill payments, collections and invoicing
  • Oversaw payroll and employee scheduling, including tax filing

Customer / Member Services Representative

Broad-Path Healthcare Solutions
10.2019 - 03.2021
  • Provided detailed information on plans, benefits, services and eligibility to customers
  • Answered inquiries regarding eligibility, claims, billing and primary care physician assignments
  • Responded to provider questions on member eligibility, coverage, benefits, copays and claims

Assembly Worker / Machine Operator / Trainer

Glad Manufacturing
12.2015 - 03.2017
  • Trained and supervised new employees on safe and effective machine use
  • Monitored machine operations and troubleshot minor issues
  • Inspected products for quality assurance and recorded production data

Daycare Provider

Tabatha's Daycare
09.2012 - 08.2015
  • Ensured health and safety of children
  • Set appropriate limits to provide a positive experience
  • Demonstrated positive conduct and maintained cleanliness
  • Collaborated with parents or guardians on daily activities and behaviors

Quality Control / Inspector

Colonial Bag
01.2010 - 06.2012
  • Demonstrated ability to meet production goals and deadlines
  • Ensured workspace remained clean and organized
  • Maintained a positive work atmosphere

Education

Associate of Applied Science - Medical Billing and Coding

Ultimate Medical Academy
01.2019

Skills

  • Leadership
  • Teamwork and collaboration
  • Problem-solving
  • Friendly, positive attitude
  • Dependable and responsible
  • Time management
  • Flexible and adaptable
  • Excellent communication
  • Customer Service Expertise
  • Problem-Solving Abilities
  • Technical Proficiency with Ring Central and Microsoft Suites
  • Process Improvement and Organization

Timeline

Tier 2 PSR

Heartland Dental
12.2023 - Current

Customer / Member Services Representative

Broad-Path Healthcare Solutions
10.2019 - 03.2021

Administrator / Owner

T & T Construction and Remodeling
02.2018 - 07.2023

Assembly Worker / Machine Operator / Trainer

Glad Manufacturing
12.2015 - 03.2017

Daycare Provider

Tabatha's Daycare
09.2012 - 08.2015

Quality Control / Inspector

Colonial Bag
01.2010 - 06.2012

Associate of Applied Science - Medical Billing and Coding

Ultimate Medical Academy

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Tabatha McEnaney