Tabatha Mihalcoe
Providence Forge,VA
Summary
Dynamic and results-oriented professional with a strong track record in demand planning, inventory management, and purchasing. Expertise in analyzing market trends to accurately forecast demand, optimize inventory levels, and streamline procurement processes for enhanced cost efficiency. Recognized for exceptional team-building abilities and a proven capacity to lead projects to successful completion within tight deadlines and budgetary constraints. Committed to driving operational excellence and contributing to organizational success through strategic planning and effective resource management.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Carolina Container Company
08.2014 - Current
- Work directly with customers, sales, engineering, graphic designers, and our internal team (scheduling, production, plant management, quality, and logistics) to ensure that a quality product is produced and shipped in a timely manner.
- Through forecasting and demand planning, I am responsible for managing customers' warehouse inventory levels and usages to ensure they have products available when needed.
- Process customers' purchase orders, whether they are released from inventory, drop-shipped directly to the customer, processed as a buyout, or manufactured and directly shipped.
- Through daily production meetings, all orders are discussed, and sales members and customers are informed of any delays or issues with their purchase orders.
- Process purchase orders for raw materials based on plant needs and schedules.
- Negotiate pricing from vendors, and set up new accounts.
- Create quotes and set up customer specs.
- Processed purchase orders for all the tooling needed, such as cutting dies and flexographic printing plates.
- Update customer accounts based on price increases and/or decreases.
- Maintain customer warehouse agreements and contracts.
- Assisted in preparing for our AIB audit.
- Active participation in a safety team has strengthened my ability to identify and report hazards.
- Conduct weekly internal safety audits to support a culture of workplace safety.
- Trained new staff on company policies, procedures, and customer service best practices.
Customer Service Representative/ Accounts Receivables
Richmond Corrugated Box Co.
12.2005 - 12.2012
- Executed order to cash services.
- Performed inside sales by issuing quotes, processing orders, and ordering the corrugated sheets based on box dimensions.
- Additionally, I would order cutting dies, print plates and ink.
- We would track all orders through the production process so that customers could be kept informed.
- Handled logistics by creating delivery tickets and dispatching trucks with finished products based on the most economical means to ship.
- Responsible for creating and distributing a daily production report for upper management.
- Trained all new hires in the customer service role.
- As part of the accounting process, I would set up new accounts by verifying their credit history.
- Based on that credit history establishes terms with new customers.
- Called on past due accounts and when necessary placed accounts on credit hold.
- If needed send accounts to collection agencies.
Education
Standard High School Diploma -
Lee Davis High School
Mechanicsville, VA06.1998
Skills
- Purchasing and supply chain coordination
- Proficient in Microsoft Office Suite
- Experience with various SAP modules
- Procurement order management
- Customer service optimization
- Accurate order fulfillment
- Inventory control
- Forecasting demand
- Sales support
Timeline
Customer Service Representative
Carolina Container Company
08.2014 - Current
Customer Service Representative/ Accounts Receivables
Richmond Corrugated Box Co.
12.2005 - 12.2012
Standard High School Diploma -
Lee Davis High School