Tabatha Neiman
Gales Ferry,CT
Summary
Proven leader and effective communicator, I excelled at Carrabba's Italian Grill by spearheading a marketing campaign and enhancing team morale, resulting in increased customer loyalty. Skilled in safe food handling and adept at fostering collaborative environments, I significantly contributed to operational improvements and staff development.
Overview
10
10
years of professional experience
Work History
Head Server
Carrabba's Italian Grill
02.2002 - 11.2006
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Managed financials of service staff
- Scheduling
- Interviewing/hiring of front of staff
- Daily administrative duties inclusive of payroll
- Initiated a marketing campaign by visiting local hotels and promoting recomendations
- Executed out of store catering opportunities inclusive of charitable events and private events
- Managed food resources, memorized orders, and coordinated customer service.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Server
The Black Cat Restaurant
05.2000 - 12.2002
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Manager
Mildred's Chowder House
01.1997 - 05.1999
- Handled all hiring and letting go of employees
- Managed and motivated employees to be productive and engaged in work.
- Multi-tasked throughout the restaurant to insure all customers were tended to in a prompt manner
- Controlled all staff financials and restaurant deposits.
- Assisted book keeper with payroll precess
- Maintained professional, organized, and safe environment for employees and patrons.Initiated
- Initiated marketing campaign to bring in more business (i.e. bus tours)
Education
Associate of Science - Crime Scene Technology
St. Petersburg College
St. Petersburg, FLAssociate of Arts - General Studies
St. Petersburg College
St. Petersburg, FLSkills
- Safe Food Handling
- Cash Handling
- Food Safety Compliance
- Food and beverage preparation
Timeline
Head Server
Carrabba's Italian Grill
02.2002 - 11.2006
Server
The Black Cat Restaurant
05.2000 - 12.2002
Manager
Mildred's Chowder House
01.1997 - 05.1999
Associate of Science - Crime Scene Technology
St. Petersburg College
Associate of Arts - General Studies
St. Petersburg College
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