Tabatha Patterson
Townsend,GA
Summary
Dynamic professional with extensive experience at Econo Lodge Motel, excelling in customer service and front desk operations. Proven ability to enhance efficiency and client satisfaction through strong organizational skills and effective problem-solving. Adept at managing appointments and maintaining accurate records, ensuring a welcoming environment for all visitors.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Receptionist
Econo Lodge Motel
10.2019 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Housekeeper
Econo Lodge Motel
10.2019 - 02.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
Barn Manager
Harris Neck Stables
08.2017 - 06.2021
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
- Monitored overall health and well-being of [Number] horses, paying attention to signs of concern.
- Coordinated scheduling for veterinary visits, farrier appointments, and other essential services to maintain equine health and wellbeing.
- Maintained accurate records of each horse''s medical history, vaccinations, and routine care schedules for easy reference when needed.
- Sourced high-quality feed supplies at competitive prices, contributing to healthy horses and reduced costs.
- Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls and pens.
- Collaborated with trainers in designing individualized exercise programs tailored to each horse''s specific needs.
- Conducted regular assessments of farm infrastructure to identify necessary repairs or improvements that would enhance its functionality.
- Improved horse care quality by implementing a comprehensive health monitoring and maintenance program.
- Implemented effective feeding programs tailored to individual horses'' nutritional needs, resulting in improved performance and overall health.
- Reduced horse-related injuries by establishing safety protocols for staff and visitors.
- Preserved property by mowing, plowing and moving hay to proper storage locations.
- Trained and supervised [Number] barn workers in animal care procedures, maintenance duties and safety precautions.
Education
GED -
Coastal Pines Technical College
Waycross, GA06-2017
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Appointment scheduling
- Scheduling
- Data inputting
- Office administration
- File management
- Administrative support
- Document management
- Clerical support
- Professional demeanor
- Documentation and reporting
- Typing speed
- Service-oriented mindset
- Tech-Savvy
- Performance improvement
- Information protection
- Document control
- Security awareness
- Database administration
- Front desk operations
- Phone etiquette
- Multitasking and prioritization
- Positive and professional
- Calm demeanor
- Call redirection
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Payment processing
- Team collaboration
- Courteous and professional
- Computer proficiency
- Customer complaint resolution
- Documentation
- Basic math
Timeline
Receptionist
Econo Lodge Motel
10.2019 - 02.2024
Housekeeper
Econo Lodge Motel
10.2019 - 02.2024
Barn Manager
Harris Neck Stables
08.2017 - 06.2021
GED -
Coastal Pines Technical College
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