Tabatha Pitts
San Tan Valley,AZ
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with office and maintenance team to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, team members, vendors, prospects and residents. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
20
20
years of professional experience
Work History
Property Manager
RPM/PMG
01.2023 - 07.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Assistant Property Manager
RPM
08.2021 - 12.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Communicated effectively with owners, residents, and on-site associates.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
Assistant Property Manager
Sares-Regis Group
03.2017 - 12.2020
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Processed security deposit refunds.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Assistant Property Manager
Certe Group
09.2016 - 03.2017
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Produced reports about community activities to keep owners, directors and property managers informed.
Assistant Property Manager
AMC LLC
11.2013 - 04.2016
- Assisted manager in all aspects of business operations.
- Assisted in a wide variety of tasks such as reports, audits, office cleaning, minor repairs, touring of prospects, resolving resident issues and concerns, rental inspections, processing applications, online marketing, filing & scheduling appointments with prospects and vendors
- Reviewed and edited documents for accuracy, grammar and clarity.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized and facilitated resident functions such as movie nights, pool parties, ice cream socials, raffles and food drives to ensure resident satisfaction to secure renewals and limit resident turn over.
Education
High School Diploma -
Marcos De Niza High School
Tempe, AZ05.2002
Skills
- Yardi Voyager/ YardiOne
- Onesite
- Appfolio
- RentCafe
- Knock
- Microsoft Office/ Microsoft Teams
- NetVendor
- Outlook
- GraceHill
- Icims
- SuiteSpot
Additional Skills
- Excellent Customer Service
- Phenomenal vendor relationships
- Tech-Savvy
- Detail oriented and well organized
- Proficient in fair housing
- Resident retention
- Housing program experience (Section 8, Hominc, Maricopa)
- Section 42 Tax Credit
- Chiller/Boiler
- Property Sale Experience
Timeline
Property Manager
RPM/PMG
01.2023 - 07.2023
Assistant Property Manager
RPM
08.2021 - 12.2021
Assistant Property Manager
Sares-Regis Group
03.2017 - 12.2020
Assistant Property Manager
Certe Group
09.2016 - 03.2017
Assistant Property Manager
AMC LLC
11.2013 - 04.2016
High School Diploma -
Marcos De Niza High School
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