Summary
Overview
Work History
Education
Skills
Timeline
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Tabatha Pitts

Gainesville,GA

Summary

Dynamic and results-driven Customer Experience Specialist with strong communication, active listening, and problem-solving skills. Proven ability to enhance customer experiences through service-oriented behaviors and tailored solutions that foster loyalty. Adept at leading teams to improve customer satisfaction, resolve issues efficiently, and drive business success. Skilled at managing diverse customer needs with creativity and expertise.

Overview

17
17
years of professional experience

Work History

Customer Experience Specialist

The Ubique Group
08.2022 - 05.2024
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner
  • Work directly with customers to establish and maintain a positive customer experience
  • Streamlined customer support processes for increased efficiency and faster resolution times.
  • Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty
  • Developed and implemented Salesforce Customer Experience protocols and procedures
  • Collaborated in the establishment of sampling syndication
  • Complete documentation, research, and reports related to customer experience
  • Effectively respond to high volume of customer concerns
  • Serve as subject matter expert and brand ambassador
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Mentored junior staff members to improve their knowledge of company policies, products, and services.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Administrative Assistant

E&W Sales
06.2012 - 02.2015


  • Handled high volume phone calls professionally, directing inquiries to appropriate parties or taking detailed messages as necessary.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Organize and maintain purchase orders, sales records, and requisition forms
  • Process purchase orders, prepare invoices and shipping documents
  • Establish new accounts, post payments, prepare deposits, and generate reports
  • Examine complaints, assess validity, and identify resolution.

Program Support Assistant

VA Medical Center
11.2007 - 11.2009
  • Posted credits and adjustments per insurance explanation of benefits
  • Collaborated with insurance carriers to ensure compliance with negotiated contact agreements
  • Maintained current knowledge of federal and collections laws, protocols, and requirements to ensure patient confidentiality and organizational compliance
  • Analyzed carrier payment and denials to identify inaccuracies or anomalies
  • Improved Veteran Refund process and filing protocols
  • Managed data entry and updates to generate comprehensive spreadsheets and reports
  • Initiated systematic appeals to rectify processing error.

Education

Psychology -

Fort Valley State
Fort Valley, GA

Skills

  • Customer Relationship Management (CRM)
  • Complaint Management
  • Salesforce
  • Data Management
  • Employee Coaching
  • Call Center Operations
  • Microsoft Suite
  • Organizational skills
  • Data entry
  • Administrative experience
  • Communication skills
  • Time management
  • Account management

Timeline

Customer Experience Specialist

The Ubique Group
08.2022 - 05.2024

Administrative Assistant

E&W Sales
06.2012 - 02.2015

Program Support Assistant

VA Medical Center
11.2007 - 11.2009

Psychology -

Fort Valley State

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Tabatha Pitts