Tabatha Post
Bolton,CT
Summary
Dynamic leader with a proven track record at Benchmark Senior Living, adept in technology integration and operations management. Excelled in enhancing system efficiency, driving financial administration, and fostering customer relationships. Expertise in expense control, operations management and human resources management. Committed to building strong internal and external relationships and overall customer satisfaction.
Overview
25
25
years of professional experience
Work History
Workforce Operations Partner
Benchmark Senior Living
05.2024 - Current
- Completed training initiative to provide live training course to 425 department leaders
- Managed incoming training requests from community leaders and individual department heads
- Provided in person or virtual training 3 days per week
- Prepared and presented reports on status of Dimensions project and initiatives.
- ·Utilized key metrics to identify communities with negatively trending patterns and provide community site visits to address areas for improvement
- Collaborated with colleagues to maximize system efficiency.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Identified issues, analyzed information and provided solutions to problems.
- Trained staff during demonstrations, meetings, and support visits.
- Facilitated virtual, in-person and blended learning sessions.
Business Administration Partner
Benchmark Senior Living
07.2022 - 05.2024
- Worked with Regional Directors of Operations, Human Resource Business Partners and Talant Acquisition team to recruit, onboard and plan training Directors of Business Administration
- Coordinated coverage for vacant Director of Business positions with Executive Director and Regional Team for 30 communities
- Provided support to community Executive Directors regarding systems and financial operations
- · Provide Compliance and Process training related to financial operations.
- · Provide Compliance and Process training related to associate onboarding and documentation
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Complete all Business Admin Specialist functions (see below)
Business Administration Specialist
Benchmark Senior Living
08.2016 - 06.2022
- Partner with Regional Human Resource Business Partners for coverage needs for 30 communities.
- Support community Executive Directors when the community is without a Director of Business; responsible for covering all tasks listed for the Director of Business Administration.
- Support Finance and Collections teams
- Process IT tickets related to resident financial management; 60 per week
- Train new Directors of Business Administration approximately 15 new directors per per year
- Manage ALSA Pilot resident billing in conjunction with the communities and outside biller
- Complete all Director of Business functions for multiple vacant communities. (see below for specific information)
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
Director of Business Administration
Benchmark Senior Living
01.2013 - 07.2018
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Used technologically relevant digital systems to time and attendance.
- · In conjunction with Executive Director participated in Monthly P&L review and ensured community remained SOX compliant
- · Billing and Collections on resident accounts; reducing outstanding debt and having zero bad debt year over year
Traditional Care Director
Benchmark Senior Living
06.2014 - 05.2015
- Set and updated staff schedules, delegated assignments and monitored performance.
- Coordinated care with SALSA to maintain adequate staffing levels to best support resident needs. Community averaged 95% occupancy.
- Responsible for addressing any non-clinical care concerns
- Ensured proper training of all Traditional Care staff at hire and ongoing.
- Attend weekly tracking meeting to ensure that all Residents are at proper care levels
- Liaison between families and SALSA responsible for all customer service
General Manager of Operations
Manchester Pharmacy
05.2011 - 01.2013
- Responsible for maintaining and increasing daily prescription counts. Average count of 1500 filled RXs per day.
- Maintained annual sales of 1.5 million dollars
- Responsible for all day-to-day operations including contracting with vendors, negotiating drug pricing
- Carefully selected, developed and retained qualified staff
- Identified process improvements in the day-to-day functioning of all departments.
- Participated in surveys, inspections and audits made by authorized governmental agencies.
- Developed policies and procedures to streamline work-flow processes and improve patient care
- Reached annual goals and objectives and made recommendations to president to reduce costs
- Reviewed, researched and negotiated insurance, health plans, benefit packages and other contracts.
- Communicated with customers, employees and other individuals to answer questions and explain information.
Office Manager
Manchester Pharmacy
01.2000 - 05.2011
- Developed company Handbook and HIPPA Policies and procedures manual
- Completed companies first DME accreditation with ACHC and maintained accreditation status
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Advised managers on organizational policy matters and recommended needed changes.
- Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Identified staff vacancies and recruited, interviewed, and selected applicants.
- Handled staffing disputes, terminating employees and administering disciplinary procedures.
- Represented organization at personnel-related hearings and investigations.
- Responsible for overseeing LTC Billing department, handle all claim related issues and implement policies and procedures to increase efficiency
- Worked with management team to choose and implement new pharmacy software system to increase efficiency and reduce costs
Education
Bachelor of Science - Business Management W/Human Resource Concentration
Central Connecticut State University
New Britain, CT12.2001
Skills
- Company processes and procedures
- Technology integration
- Expense control
- Financial administration
- Customer relationship building
- Business development
- Talent recruitment
- Operations management
- Contract negotiation
- Human resources management
- Knowledgeable in Microsoft Office Suite, Yardi, Netsmart, UKG Pro, UKG Dimensions, QS1 pharmacy software, Canva, Dayforce
Timeline
Workforce Operations Partner
Benchmark Senior Living
05.2024 - Current
Business Administration Partner
Benchmark Senior Living
07.2022 - 05.2024
Business Administration Specialist
Benchmark Senior Living
08.2016 - 06.2022
Traditional Care Director
Benchmark Senior Living
06.2014 - 05.2015
Director of Business Administration
Benchmark Senior Living
01.2013 - 07.2018
General Manager of Operations
Manchester Pharmacy
05.2011 - 01.2013
Office Manager
Manchester Pharmacy
01.2000 - 05.2011
Bachelor of Science - Business Management W/Human Resource Concentration
Central Connecticut State University
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