TABATHA POWELL
Mason,OH
Summary
Dedicated customer service professional with history of exceeding company goals, while utilizing consistent and organized practices. Skilled in working under pressure, adapting to new situations and challenges to best enhance the organization. I am eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
10
10
years of professional experience
Work History
PATIENT ACCESS TEAM LEAD
TRIHEALTH INC
Norwood, OH
09.2018 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Complete and sign off on payroll for the whole Central Scheduling department of 39 team members.
- Flexible schedule in order to cover hours of operation as needed to provide support for staff.
- Maintain and update department schedule as well as attendance record.
- Troubleshoot problems and issues with call center & offsite schedulers (ex. email, priority line, instant messenge or one on one assistance).
- Verify Client Registration patients and send confirmation email.
- Monitor call volume in order to prevent high volume of abandoned calls.
- Monitor agents to ensure they are meeting daily numbers and percentages.
- Oversee new hires for accuracy and implementation of department protocols for custome service.
- Attend and help lead staff meetings with pertinent information & monthly quiz.
- Schedule Maternal Fetal Medicine patients entire perinatal testing through end of pregnancy.
- Inform physician office's of biopsy approvals from the Radiology Department.
- Complete monthly phone monitoring of each team member and inform them of their score.
- Interview and help onboard potential new candiates for the department.
- Provide back up coverage to Trainer & Scanner when needed while still providing Lead coverage
- Consistant prioritization and reprioritization of tasks while providing aid to the department.
- Use Voalte when needing to escalate patient testing in orde to work the patient in for priority testing.
- On call assistance to staff after hours and Saturday's
PATIENT ACCESS REPRESENTATIVE
TRIHEALTH INC
Norwood, OH
02.2016 - 09.2018
- Take incoming calls from patients and doctor’s offices to coordinate outpatient testing appointments
- Place calls to departments to inquire on availability to expediate an urgent patient procedure
- Explain thoroughly patient prep instructions for testing, location of testing, pre-register to make sure all demographic information and insurance is up to date
- Call doctor’s offices to obtain patients’ testing orders
- Scan and transcribe orders into patient charts
- Back up for our Scanner and Auditor when they are out of office
- Interview potential new employees and assist in their training
- Send out meeting minutes to the Central Scheduling team members to inform of any updates or important information discussed during huddle
- Along with scheduling regular outpatient testing, I also schedule for Special scheduling
- Coordinate anesthesia for outpatient surgeries scheduled
- Book procedures for Cardiology doctors and make sure to book enough time that is requested by the ordering/performing physician
- Average workday consists of 85 plus patients scheduled
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
SALES LEAD
WHITE HOUSE BLACK MARKET
09.2014 - 01.2016
- Place client calls, setting up appointments with clients, send sales, returns & exchanges, open/close store, open/close registers, calculate payroll, calculate percentages and numbers for sales plans, organize markdowns, conference calls with managers weekly, monthly conference calls with visual director of company, receiving shipment, inventory control, planning/directing floor sets and updates, ward robing and styling clients, make sales goals, report to district manager, supervise associates, floor manage, train and coach associates, report to DM daily through email, sign customers up for loyalty program, and provide great customer service.
SALES SUPERVISOR
ELLIE TAHARI
03.2014 - 09.2014
- Place client calls, send sales, returns & exchanges, open/close store, open/close registers, calculate payroll, calculate percentages and numbers for sales plans, organize markdowns, receiving shipment, inventory control, floor sets, ward robing and styling clients, make sales goals, report to district manager, visuals of store, provide great customer service, and supervise associates.
KEY HOLDER
ALTAR’D STATE
10.2013 - 03.2014
- Place client calls, send sales, returns & exchanges, open/close store, open/close registers, calculate payroll, organize markdowns, receiving shipment, inventory control, floor sets, ward robing and styling clients, supervise associates, make sales goals, provide great customer service, and visuals of mannequins, walls and face-outs.
SALES FLOOR ASSISTANT
WHITE HOUSE BLACK MARKET
05.2012 - 10.2013
- Include: Place client calls and appointments, make sales goals, returns & exchanges, place send sale orders, sign customers up for loyalty program, wardrobe & style clients, provide great customer service, floor sets, and floor assistant.
Education
HIGH SCHOOL DIPLOMA -
William Mason High School
Associate of Applied Science -
University of Cincinnati Blue Ash College
Cincinnati, OH2015
Skills
- Knowledge of Community Services and Programs
- Administrative and Office Support
- Verbal and Written Communication
- Building Rapport and Credibility
- Organized and Efficient
- Providing Information and Resources
- Database Search and Data Entry Skills
- Explaining Policy and Procedures
- Patient Confidentiality and Data Security
- Helpful and Service-Oriented
- Calm and Effective Under Pressure
- Caring and Empathetic
- Resolving Problems
- Complaint Investigation
- Quality Standards and Protocols
- Time Management and Prioritization
- Medical Terminology
- Counseling and Guidance
- Conflict Resolution
- Spreadsheet Tracking
- Reliability and Dedication
- Business Management Principles
- Risk Management Assessment
- Schedule Coordination
- Punctual and Hardworking
- Attention to Detail
References
Available upon request.
Timeline
PATIENT ACCESS TEAM LEAD
TRIHEALTH INC
09.2018 - Current
PATIENT ACCESS REPRESENTATIVE
TRIHEALTH INC
02.2016 - 09.2018
SALES LEAD
WHITE HOUSE BLACK MARKET
09.2014 - 01.2016
SALES SUPERVISOR
ELLIE TAHARI
03.2014 - 09.2014
KEY HOLDER
ALTAR’D STATE
10.2013 - 03.2014
SALES FLOOR ASSISTANT
WHITE HOUSE BLACK MARKET
05.2012 - 10.2013
HIGH SCHOOL DIPLOMA -
William Mason High School
Associate of Applied Science -
University of Cincinnati Blue Ash College
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