Tabatha Davis
Pikeville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Income Maintenance Supervisor II
Wayne County Department of Social Services
10.2022 - Current
- Supervise 8 employees in Economic Services Programs, ensuring timely task completion and productivity
- Organize workloads to meet deadlines, boosting overall efficiency and accuracy
- Review and assess online applications for assistance programs, maintaining high accuracy
- Assist clients with diverse needs, providing effective solutions and support
- Implement strategies to optimize workload management, enhancing productivity and deadline adherence.
Income Maintenance Caseworker III
Wayne County Department of Social Services
07.2020 - 09.2022
- Reviewed cases for Food and Nutrition, Family & Children's Medicaid, and Subsidized Child Care
- Served as a versatile floating caseworker, adapting quickly to various departments' needs and maintaining consistent service quality
- Mentored new caseworkers, imparting comprehensive knowledge across various social service domains to ensure consistent service delivery.
Income Maintenance Caseworker II
Wayne County Department of Social Services
02.2019 - 06.2020
- Optimized help desk operations, significantly reducing ticket resolution times and improving client satisfaction rates
- Completed client interviews and verified information to determine eligibility for Food and Nutrition services
- Utilized NC Fast for efficient case management and documentation.
Medical Records Assistant IV
Wayne County Health Department
08.2013 - 01.2019
- Managed and entered medical data records with high accuracy, ensuring compliance with legal guidelines
- Processed medical records requests and flagged incomplete information, improving data integrity
- Adapted to new medical record software, enhancing efficiency and accuracy in data management.
- ICD-9/ICD- 10 knowledge
- Cross trained to work in the Dental Department of the Health Department
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
Office Assistant
Wayne Pharmacy
07.2010 - 08.2013
- Resolved insurance rejections and billing issues, ensuring accurate transactions and customer satisfaction
- Assisted with drug inventory and purchasing, maintaining stock levels and reducing shortages
- Answered customer questions and located items, enhancing customer service experience.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, and phone calls.
Education
Associates of Arts
Wayne Community College
Goldsboro, NCHigh School Diploma -
Spring Creek High School
Seven Springs, NC01.2006
Skills
- Strong verbal communication (Experienced)
- Team leadership (Experienced)
- Data management (Experienced)
- Filing system expertise (Experienced)
- Records management (Experienced)
- Medical terminology understanding (Experienced)
- Computer proficiency (Experienced)
- Paperwork processing (Experienced)
- Billing oversight (Experienced)
- Written communication (Experienced)
- Verbal communication (Experienced)
- High accuracy (Experienced)
- Retail pharmacy procedure knowledge (Experienced)
- Prescription filing training (Beginner)
- Motivated self-starter (Expert)
- Data entry specialist (Experienced)
- Prescription drug labeling (Beginner)
- Insurance billing expert (Experienced)
- Staff Scheduling
- Employee performance assessment
- Decision-Making
- Dependable and Consistent
Personal Information
Title: Data Entry Specialist
References
- Brenna Wolfe, BRENNA.WOLFE@WAYNEGOV.COM, 919-394-4192
- Renee Phelps, RENEE.PHELPS@WAYNEPHARMACYNC.COM, 919-222-4861
- Freddie Adams, 919-344-8137
- Tara Minder, TARA.MINDER@WAYNEGOV.COM, 252-521-1138
Timeline
Income Maintenance Supervisor II
Wayne County Department of Social Services
10.2022 - Current
Income Maintenance Caseworker III
Wayne County Department of Social Services
07.2020 - 09.2022
Income Maintenance Caseworker II
Wayne County Department of Social Services
02.2019 - 06.2020
Medical Records Assistant IV
Wayne County Health Department
08.2013 - 01.2019
Office Assistant
Wayne Pharmacy
07.2010 - 08.2013
High School Diploma -
Spring Creek High School
Associates of Arts
Wayne Community College
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