Tabatha Rettberg
Vandling,PA
Summary
Meticulous Medical Records Clerk with 4-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
11
11
years of professional experience
Work History
Medical Records Clerk II
THE WRIGHT CENTER FOR COMMUNITY HEALTH
10.2021 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Supported medical staff by providing organized and accurate medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Tracked and monitored requests for medical records release.
- Assisted in training new staff on medical record processing and filing procedures.
- Identified new methods to optimize medical records management.
Medical Records Clerk
THE WRIGHT CENTER FOR COMMUNITY HEALTH
01.2019 - 10.2021
- Obtain and/or verify that authorization for release of medical records has been obtained
- Fax documents to outside facilities requested, respond to requests for information while fulfilling all established policies and procedures
- Verify and file all medical records as received while reviewing for accuracy and files in designated areas to applicable EHR/EMR policies and procedures
- Operate computer to retrieve data and file signed correspondence and reports
- Take lead on projects for department and conduct weekly meetings
- Administrator of core competencies training, evaluation, and review including but not limited to addressing questions and issues
- Maintain medical records software to ensure all charts are audited and up-to-date with the most recent date of service information.
Shift Leader
DUNKIN' DONUTS
05.2018 - 12.2018
- Food production duties following operations excellence and adhering to all systems and standards of company
- Serve customers and multi-task during rush
- Managing kitchen during shifts
- Setting performance metrics for team members and work with team members to ensure all metrics are met
- Handling customer issues and employee disputes
- Monitoring team performance and ensuring duties are performed efficiently.
Cook/Customer Service
STEVE AND IRENE'S
07.2012 - 03.2018
- Effectively manage incoming calls
- Mastered point-of-service computer system for orders/catering
- Excellent customer service provided to clients and staff
- Managed effective kitchen and management communication
- Assist in locating, reconciling, and verifying the accuracy of transactions and operate equipment with peripheral electronic data processing.
Education
Some College (No Degree) - Medical Billing & Coding
MCCANN SCHOOL OF BUSINESS & TECHNOLOGY
MonroeSkills
- Health Information Systems
- Medical Insurance
- Medical Office Systems
- Medical Coding; ICD-10, CPT, HCPCS
- Anatomy and Physiology
- Medent
- Cerner
- Training and Development
- Technology
- Medical Terminology
- Healthcare Standards and Compliance
- Medical Law and Ethics
- Data Management
- Epic
- Microsoft Office Systems
- EMR / EHR
- Account Management
- Medical Office Administration
- Medical Records Management
Accomplishments
- Collaboration with Behavioral Health to develop a Medical Records release process while ensuring all 42 CFR regulations are followed
- Implementation of acquiring access to outside EMR systems to prevent delay in receiving records
- Successfully trained entire department
Languages
English
Timeline
Medical Records Clerk II
THE WRIGHT CENTER FOR COMMUNITY HEALTH
10.2021 - Current
Medical Records Clerk
THE WRIGHT CENTER FOR COMMUNITY HEALTH
01.2019 - 10.2021
Shift Leader
DUNKIN' DONUTS
05.2018 - 12.2018
Cook/Customer Service
STEVE AND IRENE'S
07.2012 - 03.2018
Some College (No Degree) - Medical Billing & Coding
MCCANN SCHOOL OF BUSINESS & TECHNOLOGY
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