Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tabatha Santiago

Gastonia,NC

Summary

Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization and collaboration with over 5 years in the mental health industry. Trained in computer software along with many certifications to be successful in this field.

Overview

7
7
years of professional experience
7
7
Certification

Work History

Intake Assistant

CTSHealth
Gastonia, NC
01.2022 - Current
  • Completed intake packets and audit clients' charts.
  • Answered phone calls and provided social workers with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance and referral information.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Organized patient files and streamlined operations to improve efficiency.

Office Manager

CTS Behavioral Urgent Care
Hickory, NC
01.2020 - 05.2021
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed patient referrals to other medical specialists.

Executive Assistant

CTSHealth
Gastonia, NC
01.2019 - 01.2020
  • Organized and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Transcribed minutes of meetings and executed meetings.
  • Upheld strict timetables by maintaining accurate, balanced calendars.

Trainer

Panera Bread
Gastonia, NC
12.2014 - 01.2019
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Transitioned between breakfast and lunch service.

Education

Associate of Science - Human Services

Gaston College
Dallas, NC
05.2018

Skills

  • Intake Coordination
  • Medical Recordkeeping
  • Client Assistance Referrals
  • Data Entry Software
  • Organization and Time Management
  • HIPAA Guidelines
  • Admissions Processes
  • Office Meetings
  • Office Management
  • Reminder Calls
  • Executive Calendars

Certification

  • Medication Administration Blood Borne Pathogens & Seizure Management
  • Hippa/Client Rights/Confidentiality
  • Person Centered Planning
  • Cultural Competency
  • Workplace Violence and Safety
  • Fraud, Waste and Abuse
  • CPR


Timeline

Intake Assistant

CTSHealth
01.2022 - Current

Office Manager

CTS Behavioral Urgent Care
01.2020 - 05.2021

Executive Assistant

CTSHealth
01.2019 - 01.2020

Trainer

Panera Bread
12.2014 - 01.2019

Associate of Science - Human Services

Gaston College

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Tabatha Santiago