Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tabatha Ketter

Bridgeport,WV

Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Overview

12
12
years of professional experience

Work History

Back of House Trainer

Longhorn Steakhouse
Bridgeport, WV
02.2023 - Current
  • Monitored food safety protocols, such as proper storage temperatures, to ensure compliance with health regulations.
  • Demonstrated proper use of kitchen equipment, such as slicers and mixers, to trainees.
  • Instructed staff in proper sanitation techniques for cleaning kitchen surfaces and utensils.
  • Trained new hires on company policies related to customer service, cash handling, and product knowledge.
  • Explained goals and expectations required of trainees.

Merchandising Manager

Michaels Craft Store
Clarksburg
05.2022 - 01.2023
  • Reviewed store performance data and made adjustments accordingly.
  • Trained, supervised and evaluated staff to optimize their performance levels.
  • Ensured compliance with company policies regarding product selection, ordering, display and inventory management.
  • Assisted in developing visual displays for stores according to corporate guidelines.
  • Organized special events such as trunk shows or pop-up shops as part of promotional activities.
  • Determined direction for seasonal merchandise by researching and analyzing trends.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Tracked sales trends and recommended adjustments to maximize departmental profitability.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.

Store Manager

Big Lots
Bridgeport, WV
11.2015 - 04.2022
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Mitigated business risks by working closely with staff members and assessing performance.

Office Manager

Gudenkauf
Buchannon, WV
05.2012 - 02.2016
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Coded and entered daily invoices with in-house accounting software.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

High School Diploma -

John Marshall High School
Glendale, WV
05-1991

Some College (No Degree) - Pharmacology

Glenville State College
Glenville, WV

Skills

  • Team Development
  • Project Management
  • Customer Service Management
  • Store Merchandising
  • POS Systems
  • Employee Training
  • Friendly and Positive
  • Team Building and Leadership
  • Multitasking and Organization

Timeline

Back of House Trainer

Longhorn Steakhouse
02.2023 - Current

Merchandising Manager

Michaels Craft Store
05.2022 - 01.2023

Store Manager

Big Lots
11.2015 - 04.2022

Office Manager

Gudenkauf
05.2012 - 02.2016

High School Diploma -

John Marshall High School

Some College (No Degree) - Pharmacology

Glenville State College

Similar Profiles

CREATE PROFILE
Tabatha Ketter