tabatha selph

• Implemented quality assurance measures by conducting in room inspections along with hallways, guest areas and employee area.
• supervise multiple floors and multiple employees.
• Implemented quality assurance measures to minimize guest issues and complaints.
• Conducted regular room inspections to verify compliance with housekeeping standards.

• Executed outbound marketing tactics to drive end-user preference.

• Gathered insights from internal data and observed industry best practices to drive customer experience and campaign improvements.

• Maintained various systems, reports and orders.

• Created customized marketing materials and mail outs.

• utilized different software tools to create documents and other communications.

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Supported fellow team members by stepping in to cover shifts or assist during peak hours when needed.
• Maintained accurate records of all transactions, adhering to regulatory guidelines at all times.
• Provided support during promotional events, ensuring smooth operations and guest satisfaction.
• Boosted casino reputation through consistently delivering friendly, efficient service even during high-stress situations.
• I completed the LMTE program in this department as well as being a temp. Dual rate.
• Used various systems, programs and other software.