Summary
Overview
Work History
Education
Skills
Timeline
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Tabatha Sharp

Winter Springs

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

General Manager

Chipotle
Ocoee
08.2024 - Current
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed budgets and waste using in place systems and tools.
  • Created schedules for crew members based on needs of the restaurant.

Store Manager

Starbucks Coffee
03.2016 - 06.2024
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Mitigated business risks by working closely with staff members, and assessing performance.
  • Created weekly work schedules for store personnel.
  • Identified opportunities for cost savings through waste reduction initiatives.

Barista

Starbucks Coffee
06.2008 - 12.2016
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Shift Supervisor

Starbucks Coffee
12.2008 - 02.2016
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Developed and implemented new processes and procedures to streamline operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.

Education

Bachelor of Science - Communications

Arizona State University
Tempe, Arizona
12.2024

Associate of Arts - General

Seminole State College of Florida
Sanford, FL
12.2011

Skills

  • Store Opening and Closing Procedures
  • Accurate Cash Handling
  • Sales Expertise
  • Staff Training
  • Customer Service
  • Team Leadership
  • Order Management
  • Inventory Management
  • Staff Management
  • Time Management
  • Maximizing Profitability
  • Customer service
  • Team building
  • Staff management
  • Effective communication
  • Problem solving
  • Budget management

Timeline

General Manager

Chipotle
08.2024 - Current

Store Manager

Starbucks Coffee
03.2016 - 06.2024

Shift Supervisor

Starbucks Coffee
12.2008 - 02.2016

Barista

Starbucks Coffee
06.2008 - 12.2016

Bachelor of Science - Communications

Arizona State University

Associate of Arts - General

Seminole State College of Florida

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