Tabatha Smith
Stanley,NC
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Organize and drive operations by effectively developing and enacting company policies to increase organizational operations efficiency. Retain strong leadership and interpersonal skills. Budget tracking decreasing costs and increasing revenue with process efficiencies lowering overhead and labor costs. Over 14 years of experience and a proven knowledge of cross-functional team building & leadership, policy development, and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Operations Manager
Modern Construction Services
Charlotte, NC
10.2021 - Current
- Managing facilities staff to coordinate multi-phase projects and annual division profitability.
- Manage team to schedule routine inspections and emergency repairs
- Ensuring proper documentation of new vendors including Workers Compensation Insurance and compliance
- Collaborate with owners and other management staff for budgeting and facilities forecasts
- Ensure client satisfaction
- Provide weekly progress work reports for budgeting and scheduling goals
- Review of all client quotes and invoices for proper work order margins before sending for client approval or payment
- Create material order process for more timely and profitable material availability
- Schedule and lead weekly team training and meetings
- Approve vendor invoices for accounts payable to remit payments.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Helped build and review master service agreements for work eligibility.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Drafted invoices for completed work.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
Operations Manager
DryPro Basement Systems
Belmont, NC
01.2016 - 10.2021
- Managing logistics staff to coordinate multi-phase projects to ensure monthly and annual net profitability are met.
- Manage schedule and install volume per day for up to 38 crews, and 5 divisions.
- Reduced cost of goods sold, including labor hours to significantly increase net profit reflected on profit and loss statements.
- Compile and report project challenges to division managers, contractors, project coordinators, and design professionals
- Removing and resolving issues involving customer complaints, scheduling, financial discrepancies, permitting and any other project requirements,
- Review contracts, project change orders, and adjustments with homeowners, division managers, contractors, project coordinators, and design professionals, to ensure all client invoicing is accurately presented information to company's financial division.
- Maintain consistent divisional and organizational revenue tracking, identify deficiencies and ensure profitability.
- Clarify contract terms, financing agreements, and warranties for vendors, customers, and employees
- Oversee proper communication of delays related to all stakeholders.
- Designed new organizational division and associated procedures ability to provide employees and clients with reliable contract, administrative, and scheduling support.
- Manage day to day operations, setting goals and deadlines for Project Coordination Division
- Analyze internal processes and implement operational improvements for procedural or policy changes
- Facilitate process and procedural training for organizational staff.
- Establish and implement departmental policies, goals, objectives, and procedures.
- Identify staffing necessities, interview, hire and train new employees..
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Accounts Payable Specialist
DryPro Basement Systems
Belmont, NC
11.2014 - 01.2016
- Reconcile invoices, postings, and vendor accounts for accuracy and proper internal coding
- Classify, record, and reconcile financial data using Quick books Software
- Compile statistical auditing reports for all contractors and vendors to ensure accuracy of expense reports for individual projects, ensuring accuracy profits and loss reporting
- Ensure order forms and invoice information is accurately recorded in financial database
- Remit weekly payments for vendor invoices, materials, and other company related costs
- Prepare and process payroll, and crew incentive payments, using QuickBooks, Salesforce and PayCom Software
- Report financial status of company operations, developing cost effective solutions.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution
Desk Manager
America's Best Inn
Bessemer, NC
10.2010 - 04.2014
- Plan, schedule and supervise employee daily tasks. .
- Improve marketing campaigns making reservations available on internationally recognized hotel websites massively increasing hotel revenue.
- Verify customers' credit, and establish how customer payment options.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Contact housekeeping or maintenance staff when guests report problems
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Address guest complaints if necessary
- Balance accounts and conduct nightly audits
- Decreased expenditures by implementing needed controls on stock/supplies and standardizing ordering procedures.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and lab data.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs
Education
Agile Project Management Certification -
Central Piedmont Community College
Charlotte, NC12.2022
B.S -
Belmont Abbey College
Belmont, NCA.S - Business
Gaston College
Dallas, NC05.2013
Skills
- Risk analysis and management
- Information Systems Management
- QuickBooks and Salesforce Super User
- Management and training
- Cost reduction strategies
- Contract writing and review
- Customer Service and Conflict resolution
- Sales Promotion and Tracking
- Mathematical Calculation and Reasoning
- Budget and Forecast Development and Management
- Performance Monitoring and Evaluation
- Policy Development and Enforcement
- Finance, Accounting Oversight and Statement Review
- Stakeholder Relations
Timeline
Operations Manager
Modern Construction Services
10.2021 - Current
Operations Manager
DryPro Basement Systems
01.2016 - 10.2021
Accounts Payable Specialist
DryPro Basement Systems
11.2014 - 01.2016
Desk Manager
America's Best Inn
10.2010 - 04.2014
Agile Project Management Certification -
Central Piedmont Community College
B.S -
Belmont Abbey College
A.S - Business
Gaston College
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