Tabatha Stevens
head cashier
Aston,Pa
Summary
I would like a position where I can use my skills that I have learned from my jobs and get a chance to learn more skills. Motivated manager with 10 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
6
6
years of professional experience
Work History
Head Cashier
Lowes
N. Wilmington, Pa
08.2023 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Customer Service Representive
Lowes
Aston, Pa
09.2021 - 08.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
Assistant Manager
Turkey Hill Mint Market
Lancaster, Pa
05.2020 - 01.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Lead Assistant Manager
Speedway
Lancaster, Pa
06.2018 - 10.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Bachelor of Science in Business Administration -
Millersville University
05.2010
Business Administration
Neumann College
Skills
- Customer rapport
- Team motivation
- Employee engagement
- Customer Relations
- Opening and closing procedures
- Store opening/closing procedures
- Stocking and replenishing
- Multi-tasking skill
- Cash Handling
- Inventory management
- Cash register systems
- Cash register operation
- Basic math skills
- Product restocking
References
References upon request
Timeline
Head Cashier
Lowes
08.2023 - Current
Customer Service Representive
Lowes
09.2021 - 08.2023
Assistant Manager
Turkey Hill Mint Market
05.2020 - 01.2021
Lead Assistant Manager
Speedway
06.2018 - 10.2019
Bachelor of Science in Business Administration -
Millersville University
Business Administration
Neumann College
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