Proven executive leader with 17+ years of experience in DME leadership roles, managing over 100 employees across multiple nationwide locations. Excels at streamlining operations and increasing productivity through proven methods and technology. Enthusiastic leadership style coupled with deep understanding of process optimization and unwavering work ethic. Strong leadership and organizational abilities, motivating and supervising high-caliber professionals to achieve goals. Extensive background in customer service, order processing, dispatching, and turning around underperforming operations. Highly diversified skill set includes creating, implementing, and executing best practices. Methodical, performance-focused, and results-driven professional with progressive experience in operations, call center and project management, with focus on business development, logistics, and financial analysis. Firm believer in distributing responsibility, empowering group members, and facilitating group decision-making. Strongly believes that fostering employee job satisfaction and encouraging innovation in addressing organizational issues helps build a strong company.
Full oversite of Call center, Dispatch Center, Customer Relations department