Summary
Overview
Work History
Education
Timeline
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TABATHA TAVARES

East Falmouth,Massachusetts

Summary

Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control. Multitasking, safety management, and decision-making skills are all strengths. Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service. Committed to improving customer experiences while lowering costs overall. Overall morale and productivity are boosted by experience in policy development and staff management procedures. With customers and team members alike, be upbeat and positive. Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Communications Budgets Relationship development Supervision Customer service High-volume dining Problem resolution Regulatory compliance Team building Business operations Organization Staff management

Overview

12
12
years of professional experience

Work History

Group Home Manager

Community Systems Inc
Plymouth, MA
04.2004 - 08.2016
  • Oversaw client service with the goal of lowering reliance on government assistance and increasing client self-sufficiency
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs
  • Was in charge of maintaining equipment and inventory records
  • Referred them to community resources to improve residents' well-being and quality of life
  • Provided adequate coverage for residents' needs while staying within budget by coordinating efficient schedules and team workflows
  • Helped staff keep residents' health in check by scheduling medical appointments and coordinating transportation
  • Met with representatives from local governments to assess and meet community needs
  • Was in charge of hiring, training, and supervising a team of [Number] project managers
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning
  • Communicated with people of various ethnic and cultural backgrounds on a daily basis
  • Gathered information, analyzed it, and organized it into reports that were distributed to the appropriate people
  • Designed all of the staff's work schedules to ensure that each shift had an adequate number of employees to cover it
  • Was in charge of keeping a $[Amount] budget balanced
  • Provided exceptional services to a diverse client base, including counseling, case management, education, and job training
  • Provided emotional support while working with residents to develop long-term plans and goals
  • Kept track of direct care activities to ensure that patients were safe and infection control standards were met
  • Made sure that home recreational activities were both affordable and entertaining, as well as educational.

Pier 37 Boathouse
Falmouth, MA
  • Devised and oversaw menu plans for weekly and special events
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas
  • Informed [Number] [Type] of employees about menu changes and procedures
  • Accurately completed end-of-day financial tasks totaling over $[Amount] in cash and card transactions on a daily basis
  • Introduced [Software] to meet the scheduling needs of [Number] daily shifts and [Number] employees
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business
  • Was in charge of the day-to-day activities of [Number] employees in [Type] establishment, fostering an inspiring environment to maximize employee satisfaction.

Education

Manager/Server - undefined

October

Medical coding and Billing Certificate - undefined

1995

Medical Administration - undefined

Falmouth High School
1992

FOH - undefined

Fisher Junior College

Timeline

Group Home Manager

Community Systems Inc
04.2004 - 08.2016

Pier 37 Boathouse

Manager/Server - undefined

Medical coding and Billing Certificate - undefined

Medical Administration - undefined

Falmouth High School

FOH - undefined

Fisher Junior College

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TABATHA TAVARES