Tabatha White
Charlotte,NC
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Cencora
Charlotte, North Carolina
10.2021 - Current
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Liaised with insurance companies to verify patient coverage and benefits.
- Handled administrative tasks such as filing, data entry, and correspondence management.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Patient Access Specialist
Cencora
Charlotte, North Carolina
10.2019 - 10.2021
- Verified patient insurance eligibility and benefits for scheduled appointments.
- Collected and entered patient data into electronic health record systems.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Demonstrated knowledge of coding systems used in healthcare setting for reimbursement purposes.
Human Resources Specialist
Alight Solutions
Charlotte, NC
12.2018 - 10.2019
- Developed and implemented HR policies to enhance workplace culture and compliance.
- Administered benefits programs and responded to employee inquiries regarding options.
- Collaborated with managers to identify staffing needs and recruitment strategies.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NC12-2025
High School Diploma -
Pennfoster
03-2014
Skills
- Patient scheduling
- Insurance verification
- Customer service
- Electronic health records
- Data entry
- Administrative support
- Problem solving
- Patient confidentiality
- Team collaboration
- Healthcare system navigation
- Strategic planning
- Meeting preparation
- Payment arrangements & negotiation
- Monitoring tools
- Creative problem solving
- Medical terminology
- Verbal and written communication
- Proficient in [software]
- Multitasking
- Patient documentation
- Patient relations
- Patient care
- Medical data collection
- Organizational skills
- Healthcare
- Patient safety
- Healthcare documentation
- HIPAA protocol adherence
- New hire training
- Attention to detail
- Program oversight
Timeline
Patient Care Coordinator
Cencora
10.2021 - Current
Patient Access Specialist
Cencora
10.2019 - 10.2021
Human Resources Specialist
Alight Solutions
12.2018 - 10.2019
Associate of Arts -
Central Piedmont Community College
High School Diploma -
Pennfoster
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