Tabatha Wilson
Shreveport,LA
Summary
Dedicated professional with a strong background in customer service and housekeeping at the Dept of Veterans Affairs. Proven ability to enhance cleanliness and safety standards while training new staff. Skilled in chemical handling and multitasking, consistently achieving high levels of guest satisfaction through effective communication and attention to detail.
Overview
3
3
years of professional experience
Work History
Housekeeping Aide
Dept of Veterans Affairs, Overton Brooks VA Medical Center
11.2022 - 09.2025
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Dusted and polished surfaces to achieve attractive shine.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Prepared rooms with top-notch standards every time.
- Adhered to optimal standards for cleanliness, appearance and service.
- Removed soiled sheets, washcloths and towels.
- Implemented eco-friendly practices in cleaning procedures, promoting sustainability within the facility.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Contributed to the improvement of housekeeping services by providing valuable feedback on current processes and suggesting potential enhancements.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Rotated linens in storerooms and replenished when supplies ran low.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Returned emptied garbage receptacles to proper locations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Hang, cleaned and rehung draperies to maintain freshness.
Personal Care Assistant
We Care Agency
04.2022 - 06.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Assisted with daily living activities, running errands, and household chores.
- Conferred with supervisor to discuss patient condition and medical care.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Scheduled daily and weekly care hours for client caseload.
Education
General Studies
Daingerfield HS
Daingerfield, TX05-1986
Skills
- Customer service
- Housekeeping
- Chemical handling
- Customer service-focused
- Health and safety compliance
- Laundry skills
- Cleaning techniques
- Pest prevention
- Sanitization procedures
- Teamwork
- Excellent oral and written communication
- Hospitality background
- Hazardous chemical training
- Complex Problem-solving
- Staff training
- Inventory control
- Quality assurance
- Quality assurance controls
- Customer-oriented
- Exceptional communicator
- Resident support
- Infection control
- Multitasking and organization
- Cleaning and organizing
- Detail-oriented
- Basic maintenance
- Safety protocols
- Equipment operation
- Product knowledge
- Room preparation
- Exceptional time management
- Customer feedback management
- Surface disinfection
- Safe cleaning with chemicals
- Multitasking and prioritizing
Timeline
Housekeeping Aide
Dept of Veterans Affairs, Overton Brooks VA Medical Center
11.2022 - 09.2025
Personal Care Assistant
We Care Agency
04.2022 - 06.2022
General Studies
Daingerfield HS
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