Tabbatha McGhee
Pensacola,FL
Summary
Seasoned leader with exemplary skills in customer service and communications. Energetic professional with engaging personality and service-driven background. Customer focused operations management and security industry leadership.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Regional Director of Service
Allied Universal Technology Services
Pensacola, FL
07.2023 - Current
- Analyzed customer feedback data and developed action plans to improve customer service levels.
- Established effective communication channels between regional branches and collaborating with internal customers.
- Resolved escalated customer complaints in a timely manner while maintaining high satisfaction.
- Analyzed team performance on weekly basis through review of in-depth reports.
- Collaborated with team members in developing best practices to support company objectives.
- Cultivated development of high-performing teams by implementing an inclusive work culture focused on individual and team development.
Installation/Operations Manager
Allied Universal Technology Services
Pensacola, FL
03.2021 - Current
- Represented integrity and professionalism in business, serving as mentor and role model to staff.
- Effectively manage operations and employees for all of northern Florida to include two branches with a combined approximate budget of six million dollars (annually)
- Provided leadership to employees through coaching, feedback and performance management.
- Formed and sustained strategic relationships with customers.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Assessed team proficiencies, identifying and targeting areas for improvement.
- Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
- Engaged professionally with all levels of leadership and customers to build rapport and nurture relationships.
- Fostered strong relationships with large military customers by insuring operational efficiency and maintaining communication.
- Contributed to organizational initiative to achieve monthly budget and other targeted goals.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Initiated on-time, under-budget project management to optimize performance.
- Managed special projects through effective emergency resolution.
- Motivated employees to share ideas and feedback.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Adjunct Instructor
George Stone Criminal Justice Center
Pensacola, FL
02.2014 - Current
- Lectured and communicated effectively with students from diverse backgrounds.
- Used variety of teaching methods such as lectures, discussions and demonstrations.
- Created and implemented course agenda, lesson plans and activities to meet course objectives.
- Wrote and filed reports detailing course activities and student progress.
- Adhered to and promoted Academy standards for academic achievement and community enrichment.
- Facilitated group discussions, encouraging students to address class concepts to increase understanding.
Area Security Manager
Gulf Power Company
Pensacola, FL
08.2008 - 03.2020
- Improved employee security adherence through detailed presentations for up to 400 attendees.
- Oversaw risk management, security and safety operations for critical infrastructure facility to reduce instances of theft, waste and abuse.
- Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
- Compiled evidence for law enforcement officials to use to prosecute criminals.
- Conducted intense investigations of suspected internal employee theft and embezzlement.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Completed investigations of security incidents and wrote reports for permanent record.
State Trooper
Florida Highway Patrol
Pensacola, FL
09.2004 - 04.2012
- Investigated vehicular or roadway-related accidents, assisting persons involved and coordinating response.
- Prepared cases for trial and appeared and testified in court as witness.
- Served as a Field Training Officer
- Conducted investigations for traffic fatalities
Crime Lab Analyst
Florida Department Of Law Enforcement
Pensacola, FL
03.2004 - 09.2004
Crime Scene Investigator
Orange County Sheriff's Office
Orlando, FL
07.2001 - 03.2004
Police Officer
Pensacola Police Department
Pensacola, FL
06.1993 - 07.2001
Education
Bachelor of Science - Criminal Justice
Troy University
Troy, ALSkills
- Organizational skills
- Cross-functional team management
- Supervision and training
- Employee development
- Sound judgment
Certification
Certified Protection Professional, CPP (ASIS)
Timeline
Regional Director of Service
Allied Universal Technology Services
07.2023 - Current
Installation/Operations Manager
Allied Universal Technology Services
03.2021 - Current
Adjunct Instructor
George Stone Criminal Justice Center
02.2014 - Current
Area Security Manager
Gulf Power Company
08.2008 - 03.2020
State Trooper
Florida Highway Patrol
09.2004 - 04.2012
Crime Lab Analyst
Florida Department Of Law Enforcement
03.2004 - 09.2004
Crime Scene Investigator
Orange County Sheriff's Office
07.2001 - 03.2004
Police Officer
Pensacola Police Department
06.1993 - 07.2001
Bachelor of Science - Criminal Justice
Troy University
Certified Protection Professional, CPP (ASIS)
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