Tabbatha Morales
Globe,AZ
Summary
Proactive Secretary to an Estimator Specialist and Supervisor with extensive experience in office administration and data management. Skilled in handling sensitive information, scheduling, and customer service. Bringing strong organizational skills and a commitment to maintaining confidentiality to support team efficiency and business operations. Professional Secretary with over six years of experience managing daily administrative support tasks and operations in Collision industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Secretary to an Estimatior Specialist
Wreck O Mended
04.2018 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Educated customers on the details of their repair estimates, fostering trust and transparency between clients and the auto body shop.
- Streamlined the estimating process for better efficiency, utilizing industry-specific software tools.
- Implemented time-saving strategies for more efficient vehicle assessments, ultimately allowing for increased capacity and higher revenue generation.
- Served as a liaison between customers, insurance companies, and the repair team to facilitate clear communication regarding project expectations and timelines.
- Maintained a clean, organized workspace that projected professionalism and contributed to efficient workflow processes.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
Supervisor
Vons
05.2014 - 01.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
Education
No Degree - Pharmacy Technician
Kaplan University
Henderson, NVHigh School Diploma -
Globe High School
Globe, AZ06.2013
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
- File Management
- Document Preparation
- Calendar Management
- Confidentiality understanding
- Complex Problem-Solving
- Quickbooks
- File systems management
- Database Administration
- Accounts receivable and payable
- Payment posting
- Inventory purchasing
- Mitchell expertise
- Data Verification
- Travel Arrangements
- Fast Learner
- Multitasking and Time Management
- Critical Thinking
- Microsoft Office
- Data Entry
- Recordkeeping
- Clear Communication
- Customer relations and communications
- Office Management
- Confidentiality and Data Protection
- Detail Oriented
- Parts Ordering
- Vehicle Inspection
- Damage Assessment
- Insurance procedures
- Claims Processing
- Reliability
- Organizational Skills
- Decision-Making
- Vehicle inspections
Timeline
Secretary to an Estimatior Specialist
Wreck O Mended
04.2018 - Current
Supervisor
Vons
05.2014 - 01.2018
No Degree - Pharmacy Technician
Kaplan University
High School Diploma -
Globe High School
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