TABBATHA JEAN LOWERY
Knoxville,TN
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
10
10
years of professional experience
Work History
Administrative Coordinator
State And Local Tax Advisors
03.2022 - 10.2023
- Communicated with tax payers to inform them of two-part audit process.
- Provide support to obtain information, including video conferencing with over 150 clients
- Manage schedules with tax payers, auditors, and county representatives across 15 counties in TN; Generating $1 Million in revenue.
- Streamlined 10 policy procedures, using Microsoft word and Outlook templates to improve system protocols, Resulting in cutting down on overall process time by 45%.
- Skilled at working independently and collaboratively within team environment.
Human Resources Assistant
Hometown Insurance
01.2020 - 03.2022
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized 30 new employee orientation schedules for new hires within one year.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened over 150 applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Patient Intake Coordinator
Augusta Pain Center
04.2017 - 11.2020
- Spearheaded creation of new role of Patient Intake Coordinator by constructing new patient tracking system, forms, programs, manuals, and preparing in-depth reports to senior leadership to assess and manage new patient activity, resulting in reducing paper use by 40%.
- Organized networking outreach programs to aid in increase of company awareness, resulting in 35% increase of new patients, and 30% increase in overall number of physician referrals received.
- Collaborated with clinical staff to increase new patient rates 50% by creating reports, processing triage, and following up with over 15 physician referrals sent to office per day.
Operations Manager
Pepper Palace
10.2015 - 05.2017
- Promoted to retail owner to manage and operate additional franchise location to ensure organizational success by building team of employees while analyzing, updating, and upholding inventory and sales.
- Enforced strategic planning for trade-shows and out-reach events to increase company awareness and acquired talented employees to ensure perfect fit within organization, adding 25% to overall revenue.
- Recruited hourly manufacturing warehouse employees, as well as skilled-trade within: Construction, IT, marketing, cooks, sales, and food industries.
- Consolidated 5 HR functions previously managed by 3 different departments into single organization to manage all generalist affairs; Trained and supervised 5 assistant managers.
- Remedied and implemented training program that resulted in 45% increase in employee retention. Increased employment engagement through activities outside of work to enrich team-building skills.
General Manager
Pepper Palace
06.2013 - 04.2015
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Mentored elaborate training, consultation, and provided direction to management in areas of: Employee relations, performance, scheduling, payroll, training and development, compensation, and overall organizational efficiency.
- Acquired 30 talented employees to ensure perfect fit for organization, formulated 90 interviews, processed paperwork and coordinated employee orientation and training sessions to align with company values.
- Identified company top five selling products, increase of 65% revenue by generating inventory reports and showcasing products on try-before-you-buy sample bar.
Education
Master of Human Resource Management - Human Resources Management
Colorado State University
Englewood, CO06.2022
Bachelor of Science - Psychology Applied Behavior Analysis
Purdue University
West Lafayette, IN05.2015
Skills
- Team Leadership
- Administrative Arrangements
- Performance and Change Management
- Event Planning
- Project Management
- Strategic Marketing
- Human Relations
- Recruiting and Onboarding
- Skilled in Mediation
- Policy and Procedure Development
- Employee Onboarding and Offboarding
- Benefits Administration
Timeline
Administrative Coordinator
State And Local Tax Advisors
03.2022 - 10.2023
Human Resources Assistant
Hometown Insurance
01.2020 - 03.2022
Patient Intake Coordinator
Augusta Pain Center
04.2017 - 11.2020
Operations Manager
Pepper Palace
10.2015 - 05.2017
General Manager
Pepper Palace
06.2013 - 04.2015
Master of Human Resource Management - Human Resources Management
Colorado State University
Bachelor of Science - Psychology Applied Behavior Analysis
Purdue University
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