Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tabbetha Bradley

McRae,GA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Friendly and efficient, devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding several different standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Upbeat, customer-focused with 13 years of experience in all types of environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

13
13
years of professional experience

Work History

Server

Salsa's Mexican Grill
03.2023 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Assistant General Manager

Wild Wings Cafe
03.2022 - 12.2022
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Motivated and led team members to work together to achieve targets.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Managed all invoices and correct payments
  • Organized any catering orders or events
  • Handled any vendors for current and new products

FOH Manager, Server

California Dreaming Restaurant
01.2020 - 02.2022
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Member Service Representative

GeoVista Credit Union
02.2016 - 03.2018
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Collated customer names, contact and payment information to streamline future interactions.
  • Processed cash and check deposits every day.
  • Exceeded personal sales goals for total revenues and new accounts.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Informed customers about product lines and services offered by company.

Teller

Midflorida Credit Union
04.2010 - 11.2015
  • Maintained confidentiality of bank records and client information.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Directed specific questions to appropriate branch personnel.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Balanced bank's vault of daily cash for withdrawals and deposits.

Education

High School Diploma -

Lakeland Senior High School
Lakeland, FL
05.2006

Skills

  • Visitor and Customer Relations
  • Sales Promotion
  • Business Leadership
  • Decision Making
  • Excellent Communication Skills
  • Verbal and Written Communication
  • Attention to Detail
  • Customer Service
  • Honest and Dependable
  • Data Entry
  • Multi-Line Telephone Skills
  • Organization and Efficiency
  • Multitasking and Prioritization
  • Managing Operations and Efficiency
  • Computer Skills
  • Microsoft Excel
  • Cash Handling

Timeline

Server

Salsa's Mexican Grill
03.2023 - 06.2023

Assistant General Manager

Wild Wings Cafe
03.2022 - 12.2022

FOH Manager, Server

California Dreaming Restaurant
01.2020 - 02.2022

Member Service Representative

GeoVista Credit Union
02.2016 - 03.2018

Teller

Midflorida Credit Union
04.2010 - 11.2015

High School Diploma -

Lakeland Senior High School
Tabbetha Bradley