Tabby Lucas
Las Vegas,NV
Summary
Healthcare management professional with a comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Overview
18
18
years of professional experience
Work History
Medical Office Manager
Chiropractic Office
03.2013 - 12.2024
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Consulted with healthcare professionals on business decisions.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Created and implemented organizational policies and procedures.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
- Streamlined billing processes for quicker reimbursement, improving cash flow.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Served as a subject matter expert on medical billing matters, providing guidance to colleagues on complex cases or unique situations.
- Worked with customers to develop payment plans and bring accounts current.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Conducted performance reviews and implemented improvement plans.
- Credentialed and negotiated provider contracts for reimbursement.
Medical Billing Specialist/Chiropractic Assistant
Align Chiropractic
09.2012 - 03.2013
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Located errors and promptly refiled rejected claims.
- Communicated with insurance providers to resolve denied claims and appeals.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Filed and updated patient information and medical records.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
Assistant Store Manager
ABC Stores
08.2006 - 11.2012
- Managed day-to-day sales performance for respective departments within the store.
- Oversee sales, inventory control, merchandising, loss prevention, administration and compliance to company policies and procedures.
- Train, develop and supervise staff of 15-20 associates.
- Motivate staff to achieve performance goals and maintain a positive attitude to ensure productive operations of the store.
- Develop and manage customer relations to maximize customer satisfaction that will contribute to sales growth.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Diploma - Medical Billing And Coding
Kaplan College
Las Vegas, NV05-2012
High School Diploma -
Farrington High School
Honolulu, Hawaii05-2001
Skills
- Strong work ethic and integrity
- Medical practice operations
- Team leadership and staff development
- EMR and Computer software proficiency
- Extensive knowledge of medical billing, coding and terminology
- Staff recruitment and training
- Healthcare Marketing
- HIPAA regulations; Healthcare compliance
- Excellent Verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureTimeline
Medical Office Manager
Chiropractic Office
03.2013 - 12.2024
Medical Billing Specialist/Chiropractic Assistant
Align Chiropractic
09.2012 - 03.2013
Assistant Store Manager
ABC Stores
08.2006 - 11.2012
Diploma - Medical Billing And Coding
Kaplan College
High School Diploma -
Farrington High School
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