Tabitha Vaiz
Weslaco,Texas
Summary
Seasoned Enrollment Broker with comprehensive background in the insurance industry. Possess strong understanding of enrollment processes, health plan options and eligibility criteria. Demonstrated skills in client relationship management, data analysis and problem-solving. Successful track record in enhancing enrollment efficiency and improving client satisfaction levels. Resourceful Enrollment Broker known for high productivity and efficient task completion. Specialize in navigating complex enrollment systems, client communication strategies, and data analysis to optimize enrollment processes. Excel in teamwork, adaptability, and problem-solving to enhance operational efficiency and client satisfaction.
Overview
14
14
years of professional experience
Work History
Enrollment Broker
Maximus Call Center
, NC
01.2024 - Current
- Facilitated enrollment processes for clients in healthcare programs.
- Assisted clients with understanding program eligibility requirements.
- Explained the benefits and coverage of different plans to customers.
- Assisted clients with the enrollment process for health insurance plans.
Team Leader - CRM Operations
Maximus Call Center
, VA
03.2021 - 12.2023
- Trained team members on CRM software and best practices for customer interaction.
- Managed customer inquiries and escalated complex issues to appropriate departments.
- I worked with the Virginia Social Services to make sure proper funds were given to all persons who met the criteria.
- I also followed up with escalated issues that had not been addressed and escalated to the state.
- Analyzed data collected from customers through surveys, questionnaires or other sources in order to identify trends or patterns that could be used for better decision making.
Compliance Specialist
UnitedHealth Group
Harlingen, TX
09.2011 - 10.2019
- I ensured that health members complaints and concerns were address in the best ways possible and still in the regulations of the company
- Reviewed compliance documentation to ensure adherence to regulations and policies.
- Conducted internal audits to identify areas for process improvement and compliance gaps.
- Collaborated with cross-functional teams to address compliance-related issues effectively.
Education
Associate of Arts - Teaching
South Texas College
McAllen, TX05-2009
Skills
- Enrollment management
- Compliance auditing
- Program eligibility analysis
- Data analysis
- CRM software training
- Customer relationship management
- Problem solving
- Conflict resolution
- Team leadership
- Compliance documentation
Timeline
Enrollment Broker
Maximus Call Center
01.2024 - Current
Team Leader - CRM Operations
Maximus Call Center
03.2021 - 12.2023
Compliance Specialist
UnitedHealth Group
09.2011 - 10.2019
Associate of Arts - Teaching
South Texas College
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