Tabeal Patterson
Spring
Summary
Detail-oriented and compassionate professional with a diverse background in healthcare administration, technical support, and customer service. Proven track record supporting both patients and clients in high-pressure environments such as hospitals, clinics, and financial institutions. Skilled in resolving complex issues, managing escalations, and ensuring service excellence. Seeking a challenging opportunity to leverage my cross-industry experience to support organizational goals, enhance client satisfaction, and make a lasting impact in a mission-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Specialist III – Business Online Tech Support: Supervisor
JP Morgan Chase & CO.
01.2025 - Current
- Delivered expert technical support for business and consumer banking clients, resolving online access issues, fraud claims, and profile management with a focus on high customer satisfaction.
- Collaborated with bankers and internal teams to troubleshoot complex online linkage and account access issues, escalating cases when necessary for rapid resolution.
- Supported the escalations team by managing high-priority complaints and ensuring compliance with service quality and regulatory standards.
- Set up new customer accounts and proactively updated existing profiles to ensure accurate data and seamless digital experiences.
- Maintained adherence to company standards, quality benchmarks, and regulatory compliance in all customer interactions.
Account Specialist II – Consumer Online Tech Support: Supervisor
JP Morgan Chase & CO.
06.2023 - 01.2025
- Provided front-line technical support for online banking users, resolving login issues, fraud concerns, account access problems, and digital service inquiries to ensure optimal customer satisfaction.
- Handled high-volume fraud claims and escalated cases, ensuring thorough documentation and timely resolution in line with compliance and service standards.
- Assisted with account maintenance, profile updates, and troubleshooting requests, while supporting cross-functional teams to deliver a seamless customer experience.
Special Project – CCB First Republic Escalated Servicing Support
JP Morgan Chase & CO.
05.2024 - 08.2024
- Analyzed complex online escalations related to the migration of business and commercial First Republic Bank (FRB) accounts into the Chase platform, ensuring seamless service continuity.
- Assisted customers, business bankers, and relationship managers in resolving access issues and maximizing the use of Chase's online banking tools.
- Troubleshot system errors, conducted detailed inquiries, and delivered tailored resolutions while identifying cases requiring secondary escalation and coordinating with appropriate departments for resolution.
Ambulatory Service Representative II / Department Support Specialist - Float (ASRII)
Kelsey-Seybold Clinic
07.2019 - 06.2021
- Delivered comprehensive front-desk and administrative support across nearly all clinical departments (excluding Radiology), including specialties such as Family Medicine, Cardiology, Oncology, and OBGYN.
- Completed high-volume patient registration, insurance verification, appointment scheduling, billing, and coding with a strong focus on accuracy and patient experience.
- Reviewed account information and explained charges and other related inquiries from patients and insurance carriers in person or via telephone.
- Managed reconciliation reports, collected co-pays and balances, and performed daily cashiering duties in compliance with clinic policies.
- Ensured efficient clinic operations by adapting to department-specific workflows and supporting physicians, nurses, and staff as a cross-functional float team member.
- Promoted patient satisfaction through clear communication, compassionate service, and responsive problem resolution during high-traffic clinical hours.
Private Duty - Caregiver
Private Care
01.2016 - 07.2019
- Administered medications and managed complex care routines for patients with Alzheimer's, dementia, and traumatic brain injuries in private home settings.
- Provided skilled support with ventilator care, tracheostomy (trach/peg) maintenance, tracheal suctioning, G- and J-tube feedings, and urinary catheterization.
- Assisted patients in daily living activities, including bathing, dressing, mobility support, and wheelchair transfers, while maintaining patient dignity and safety.
- Collaborated with physical and occupational therapists to assist in therapy exercises and recovery plans.
- Delivered emotional support and companionship to improve patient morale and overall quality of life.
Patient Care Assistant II / Phlebotomist – Float Pool Team
CHI St. Lukes Hospital
05.2017 - 07.2018
- Provided direct patient care as part of the Float Pool Team, supporting various departments with vital signs monitoring, hygiene assistance, and mobility support.
- Performed clinical procedures including phlebotomy, EKGs, and IV starts, ensuring accuracy and patient comfort during diagnostic and treatment processes.
- Assisted in delivering physical, occupational, and speech therapy under licensed practitioner supervision, contributing to patients' rehabilitation and recovery.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Promoted patient satisfaction by delivering compassionate care, clear communication, and timely responsiveness to needs.
- Educated patients and families on care routines and treatment plans, fostering understanding and compliance with medical guidance.
Education
High School Diploma -
Klein High School
Spring06-2013
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft Outlook
- Microsoft Teams
- Epic Software
- Data Entry
- Data Analysis
- Servant Leadership
- Customer Assist
- CARE (Complaint/Feedback)
- Admin Tool
Accomplishments
Employee of the Month: June 2024
Employee of the Month: January 2025
Certification
General Lines Agent: Life, Accident, Health and HMO
Timeline
Account Specialist III – Business Online Tech Support: Supervisor
JP Morgan Chase & CO.
01.2025 - Current
Special Project – CCB First Republic Escalated Servicing Support
JP Morgan Chase & CO.
05.2024 - 08.2024
Account Specialist II – Consumer Online Tech Support: Supervisor
JP Morgan Chase & CO.
06.2023 - 01.2025
Ambulatory Service Representative II / Department Support Specialist - Float (ASRII)
Kelsey-Seybold Clinic
07.2019 - 06.2021
Patient Care Assistant II / Phlebotomist – Float Pool Team
CHI St. Lukes Hospital
05.2017 - 07.2018
Private Duty - Caregiver
Private Care
01.2016 - 07.2019
High School Diploma -
Klein High School
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