Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tabeel Masih

West Jordan,UT

Summary

Dynamic Front Desk Receptionist with a proven track record at Quality Inn Hotels, excelling in customer service and attention to detail. Skilled in managing reservations and addressing guest concerns, I enhance guest experiences while maintaining organized records. Recognized for achieving high satisfaction rates through effective communication and time management.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

My Place Hotel
01.2025 - Current
  • Greet guests warmly and manage check-ins/outs efficiently.
  • Handle reservations, inquiries, and guest requests professionally.
  • Process payments and maintain accurate billing records.
  • Coordinate with housekeeping and other departments for smooth operations.
  • Address guest concerns and provide excellent customer service.
  • Ensure the front desk area is organized and welcoming.

Front Desk Receptionist

Quality Inn Hotels
01.2025 - 03.2025
  • Warmly greet guests and ensure a pleasant check-in/out experience.
  • Handle guest inquiries and special requests professionally.
  • Clearly convey information about hotel services and policies.
  • Coordinate with housekeeping, maintenance, and other departments.
  • Address guest concerns promptly and efficiently.
  • Escalate issues when necessary while maintaining professionalism.
  • Ensure accurate guest records, billing, and room assignments.
  • Maintain a clean and organized reception area.
  • Manage reservations, phone calls, and walk-ins simultaneously.
  • Work under pressure during peak hours without compromising service quality.
  • Remain calm and courteous, even in difficult situations.
  • Uphold the hotel’s reputation through excellent service.


Call Center Agent

London Building
03.2023 - 12.2024
  • Make outbound calls to potential and existing customers.
  • Promote products/services and persuade customers to take action.
  • Address customer objections and provide appropriate solutions.
  • Identify and qualify potential leads.
  • Follow up on previous interactions to close deals or maintain relationships.
  • Maintain accurate customer records in the system.
  • Log call details, feedback, and sales progress.
  • Achieve daily/weekly/monthly call and conversion targets.
  • Continuously improve based on performance feedback.

Education

High School Diploma -

MC Higher Secondary School
Faisalabad,Pakistan
03-2023

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Front Desk Receptionist

My Place Hotel
01.2025 - Current

Front Desk Receptionist

Quality Inn Hotels
01.2025 - 03.2025

Call Center Agent

London Building
03.2023 - 12.2024

High School Diploma -

MC Higher Secondary School

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Tabeel Masih