Tabetha Clay-Pendleton

● Information Security Backup Officer with comprehensive knowledge of security principles, policies, procedures, risk management, and internal controls in a technology environment. Applied NIST security standards in a government setting while reviewing, prioritizing, and implementing VITA Security mandate procedures.
● Managed all telecommunication services, including ordering, upgrading, replacing devices, and distributing surplus equipment. Ensured inventory accuracy through maintenance and reconciliation. Conducted telecom billing audits and provided reports to management. Supported UCaaS, ISDN, AV, video conferencing, and teleconferencing services.

● Provided daily IT support, including PC hardware, software installations, and troubleshooting. Coordinated end-user requests and managed agency-maintained applications (Arc-GIS, Cisco VPN, Adobe Suite).

• Coordinated data migration activities for ongoing projects to confirm alignment of progress with prescribed timelines and execution milestones.
• Provided comprehensive IT support by leading the IT Replacement Program, including configuration, imaging, installation, and maintenance of desktop and laptop workstations.
• Built and deployed standardized software images, ensuring efficient workstation setup. Delivered first-line technical support for all platforms and business applications, troubleshooting and resolving user issues.
• Conducted software and hardware audits, and provided user training to optimize system performance and efficiency. Contributed to network infrastructure by assisting the Network Administrator.

• Improved customer satisfaction by efficiently addressing and resolving mobile service issues.
• Collaborated closely with vendors to negotiate favorable pricing and terms for mobile services contracts, yielding cost savings for the company.
• Organized regular workshops for staff training on emerging technologies or updates to current systems, keeping employees well-informed about evolving best practices.
• Oversaw the successful rollout of new mobile applications, enhancing overall user experience and functionality
• Provided comprehensive IT support by managing and overseeing the inventory, assignment, and configuration of wireless devices (iPhone, iPad, MiFi).
• Assisted with desktop support tasks, including imaging and repair of laptops and software migrations. Maintained Verizon wireless accounts, adhering to industry standards.
• Effectively communicated with end-users to provide hands-on support.
• Demonstrated technical expertise by configuring VoIP telephone and voicemail systems (Cisco Unified CM, Cisco Unity Connection Manager).
• Gathered user feedback to optimize system performance. Created detailed documentation and reports. Proficiently managed all telecommunications systems, including installations and maintenance.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Team Lead with a proven track record in resolving complex IT issues across office automation, data communications, LAN, POS, and WAN environments.
• Exhibited exceptional leadership by guiding a team in delivering first-line customer support, prioritizing urgent issues, and collaborating with cross-functional teams.
• Spearheaded desktop deployment initiatives, including imaging, staging, and configuring new workstations.
• Demonstrated technical proficiency by upgrading hardware components, optimizing network printers, and maintaining standardized PC images.
• Ensured operational excellence through meticulous quality control, effective asset management, and the utilization of tools like SCCM and SAP for reporting.

• Field Service Technician with a proven track record in biomedical equipment management and technical support.
• Successfully executed equipment conversions and provided comprehensive training to medical personnel across multiple facilities.
• Demonstrated proficiency in troubleshooting and maintaining complex laboratory instruments, resulting in significant reduction of downtime.
• Collaborate effectively with cross-functional teams to optimize equipment performance and ensure seamless operations.
• Possess strong technical skills and a commitment to delivering exceptional customer service. Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.