Microsoft Office
Tabetha Frierson
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional inside customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
1
1
Language
Work History
Administrative Assistant to the General Manager
The Home Depot Distribution Center
06.2017 - Current
- Enhances communication between departments by scheduling regular meetings and distributing meeting agendas.
- Improves General Manager''s productivity with thorough calendar management and timely reminders for crucial deadlines.
- Manages multiple priorities effectively, ensuring all tasks are completed accurately and on time.
- Assists in budget preparation and expense tracking to maintain financial efficiency within the department.
- Collaborates with other administrative professionals in the network to share best practices and streamline processes across departments.
- Organizes company events such as conferences, workshops, and team-building activities to promote a cohesive work atmosphere.
- Coordinates travel arrangements for the General Manager and all associates including accommodations, transportation, and itinerary development.
- Serves as liaison between the General Manager's office and various internal departments for seamless coordination of activities.
- Schedules office meetings and client appointments for staff teams.
- Volunteers to help with special projects of varying degrees of complexity.
- Assists coworkers and staff members with special tasks on daily basis.
- Interacts with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Builds and maintains excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Supports company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitates timely delivery of special projects to meet organizational and departmental objectives.
- Develops strong professional relationships with clients, vendors, and team members to foster a positive work environment.
- Promotes a positive workplace culture through excellent interpersonal skills and a professional, approachable demeanor.
- Restocks office supplies and places purchase orders to maintain adequate stock levels in the warehouse.
Operations Support Specialist
The Home Depot Distribution Center
06.2014 - 06.2017
- Streamlined operations support processes by implementing effective organizational strategies and tools.
- Improved team efficiency through regular training sessions on software updates and new procedures.
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Managed daily operations, including scheduling shifts, tracking inventory levels, and ensuring adequate staffing to meet business demands.
- Coordinated with vendors and suppliers to maintain positive relationships, ensuring timely delivery of products and services.
- Maintained detailed records of all activities related to operations support functions for easy reference during internal audits or regulatory reviews.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Customer Care Representative
Janpak Inc.
06.2011 - 06.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor of Science - Psychology
University of Houston - Downtown
Houston, TXSkills
- Microsoft Office proficiency
- Expense Reporting
- Meticulous attention to detail
- Strong interpersonal skills
- Energetic work attitude
- Excellent research skills
- Budget Tracking
- Event coordination
- Vendor relations
- Purchase orders organization
- Travel Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Ariba
Coupa
Timeline
Administrative Assistant to the General Manager
The Home Depot Distribution Center
06.2017 - Current
Operations Support Specialist
The Home Depot Distribution Center
06.2014 - 06.2017
Customer Care Representative
Janpak Inc.
06.2011 - 06.2014
Bachelor of Science - Psychology
University of Houston - Downtown
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