Tabetha Lisek
Argos,IN
Summary
Dynamic leader with a proven track record at Meridian Medical Services, adept in operations management and strategic planning. Excelled in staff management and client services, enhancing organizational efficiency and growth. Skilled in fostering team leadership and developing community engagement initiatives, achieving consistently high results without exceeding a 55-word limit. Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Overview
27
27
years of professional experience
Work History
Executive Director of Meridian Medical Services
Meridian Medical Services
08.2023 - 09.2024
- Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Provided detailed information about available services and requirements.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Assisted with medical coding and billing tasks.
Operational Supervisor
Meridian Medical Services
01.2022 - 08.2023
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Kept high average of performance evaluations.
- Established rapport with callers to build loyalty and support retention goals.
- Provided detailed information about available services and requirements.
- Acted as first point of contact and set appointments for prospective clients.
- Resolved customer problems and complaints.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Handled prescription refill requests.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled appointments with specialists on behalf of clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Administrative Assistant/Scheduling
Meridian Medical Services
09.2021 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained electronic or manual appointment book and followed office scheduling policies.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Acted as first point of contact and set appointments for prospective clients.
Preschool Teacher/Instructional Assistant
Triton Elementary School
06.2017 - 06.2021
- Applied play-based strategies to provide diverse approaches to learning.
- Assisted and supervised 20 children through entire school day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
Preschool Teacher/Instructional Assistant
Kids' Country Preschool
08.2014 - 08.2017
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted and supervised 18 children through entire school day.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Developed weekly lesson plans and activities to engage children and promote learning.
Accounts Payable/Office Assistant
Harmony Marketing Group
08.2013 - 05.2014
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Edited and proofread documents for accuracy and completeness.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Licensed Team Member/Office Manager
State Farm Insurance Inc
05.2010 - 08.2012
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Customer Service/Inside Sales Representative
Foil Laminating
09.1997 - 04.2005
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Completed physical inventory counts each month.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
No Degree - Early Child Education
Successful Solutions in Child Development
Burley, WANo Degree - General Studies
Indiana University South Bend
South Bend, INHigh School Diploma -
Plymouth High School
Plymouth, IN 05.1999
Skills
- Operations Management
- Data Interpretation
- Growth management
- Strategic Planning
- Case Management
- Community Engagement
- Staff Management
- Program Management
- Compliance and regulations
- Client Services
- Education
- Business Administration
- Team leadership, training, and development
- Complaint resolution
- Customer Relationship Management
Timeline
Executive Director of Meridian Medical Services
Meridian Medical Services
08.2023 - 09.2024
Operational Supervisor
Meridian Medical Services
01.2022 - 08.2023
Administrative Assistant/Scheduling
Meridian Medical Services
09.2021 - 01.2022
Preschool Teacher/Instructional Assistant
Triton Elementary School
06.2017 - 06.2021
Preschool Teacher/Instructional Assistant
Kids' Country Preschool
08.2014 - 08.2017
Accounts Payable/Office Assistant
Harmony Marketing Group
08.2013 - 05.2014
Licensed Team Member/Office Manager
State Farm Insurance Inc
05.2010 - 08.2012
Customer Service/Inside Sales Representative
Foil Laminating
09.1997 - 04.2005
No Degree - Early Child Education
Successful Solutions in Child Development
No Degree - General Studies
Indiana University South Bend
High School Diploma -
Plymouth High School
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