Tabetha Lyon
Taft,CA
Summary
Accomplished retail professional with significant experience at Albertsons, excelling in customer service and leadership roles. Effective in driving customer satisfaction through strong communication and problem-solving capabilities. Skilled in cash handling and inventory management, consistently surpassing departmental targets while encouraging a cooperative work atmosphere. Noted for advancements in operational efficiency and employee engagement.
Overview
2026
2026
years of professional experience
Work History
GM Clerk
Albertsons
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Efficiently processed high volumes of customer transactions during peak hours while maintaining a friendly demeanor.
- Communicated effectively with vendors to address any invoicing or stocking discrepancies swiftly.
- Managed merchandise returns, processing transactions accurately and following store policies.
- Streamlined inventory management with consistent organization and restocking of shelves.
- Assisted in unloading shipments upon arrival, organizing products according to store layout guidelines for easy access during restocking efforts.
- Supported fellow staff members as needed to maintain an organized, productive work environment.
- Assisted customers in locating desired items, resulting in increased sales and repeat business.
- Maintained a clean and safe shopping environment, ensuring compliance with company standards and regulations.
- Handled cash register duties responsibly, balancing drawers at the end of shifts without discrepancies.
Manager
Albertsons
03.2023 - 06.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Baristas
Starbucks
10.2019 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
General Studies
Taft Community College
Taft, CASkills
- Product organization and merchandising strategies
- Stock rotation with pricing accuracy
- Display management for promotional events
- Store maintenance including cleaning procedures
- Customer assistance with effective communication
- Reliability in punctuality and attendance
- Loading, unloading, adhering to safety protocols
- Collaboration through teamwork principles
- Complex problem-solving capabilities in retail environments
- Time management for efficient workflow processes
- Attention to detail in all tasks performed
- Physical endurance for heavy lifting tasks
- Cash handling proficiency with POS systems
- Problem-solving
Timeline
Manager
Albertsons
03.2023 - 06.2025
Baristas
Starbucks
10.2019 - 03.2020
GM Clerk
Albertsons
General Studies
Taft Community College